Field Engineering

Job Description

  • Install different components of the Vulcan AI system covering but not limited to, Cameras, Servers, Wifi router.
  • Follow steps in the Installation Manual to complete the installation and testing
  • Provide user training by using the Training Manuals provided
  • Once the system is deployed, provide routine support to the client for simple issues
  • For complex issues, coordinate with Product team to find the correct resolution
  • If needed, make field visits to replace parts and/or upgrade components
  • Serve as company liaison with customer on administrative and technical matters for assigned projects
  • Interpret customers' needs and clarify if the responsibility for problem solution falls to sales personnel, customer support reps or engineers
  • May include aspects of field support like system hardware and software, PCs, and networking/wireless networking


  • Bachelor’s degree or Diploma in IT or a related field.
  • 2-5 years experience in IT support
  • Fluent Bahasa speaking (mandatory)
  • Basic English knowledge
  • Experience in installing CCTV systems will be a plus
  • Basic problem-solving and debugging skills.
  • Strong communication and collaboration skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Experience in installing and supporting hardware and software applications.
  • The candidate will need to travel to different parts of Indonesia to carry out Vulcan’s AI system deployment
  • Willing to travel around mill/plantation/refinery
About PT SMART Tbk
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Sinar Mas Agribusiness and Food adalah perusahan agribisnis terkemuka dari hulu ke hillir mulai dari penanaman pohon kelapa sawit bersama petani, hingga memproduksi makanan dan energi untuk kebutuhan hari ini dan masa depan.

Secara global, bisnis minyak sawit kami beroperasi di bawah naungan Golden Agri-Resources (GAR). Bersama-sama, kami mengelola produksi dari hulu ke hilir dengan prinsip keberlanjutan sebagai nilai utama yang kami yakini.

Food & Beverage
Jakarta Pusat, Indonesia
Company Size


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Here, we work together to make the dream work
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