Samuel Juan

Samuel Juan Pranoto is a seasoned Communications Specialist with a robust background in both government and startup environments. At the Indonesian Ministry of Education and Culture (Kemdikbud), he excelled in crisis communication, effectively resolving 90% of student complaints and ensuring the smooth dissemination of program information to over 65,000 students. His expertise in managing high-stakes communication scenarios highlights his adeptness at fostering trust and maintaining organizational reputation during challenging times. In the startup realm, Samuel contributed significantly to PT Akselerasi Karir Nusantara, where he crafted standardized onboarding processes and maintained exceptional customer engagement, achieving a 95% satisfaction rate. His role in creating engaging and consultative customer interactions underscores his ability to drive community engagement and customer success, leveraging his strong communication skills to resolve technical and non-technical issues. Beyond his primary communication roles, Samuel also brings a strong foundation in IT and front-end development, complemented by his proficiency in React.JS, HTML, CSS, and JavaScript. His technical acumen, combined with his leadership and problem-solving abilities, makes him a versatile professional capable of bridging the gap between technical and communication domains, ensuring seamless user experiences and satisfaction.