WFM, Lead
Monee
Rekruter aktif 7h lalu
- Penuh waktu
- On-site • Jakarta
- Negotiable
Min. 5+ years of experience
Deskripsi Pekerjaan
- Analyze historical data and trends to accurately forecast staffing needs and workload demands.
- Develop and implement efficient scheduling strategies that maximize productivity while ensuring adequate coverage.
- Monitor key performance indicators (KPIs) related to workforce efficiency and service levels, making adjustments as necessary.
- Generate and present reports on workforce metrics, providing insights to management for decision-making.
- Work closely with HR, operations, and other departments to ensure alignment on workforce strategies and goals.
- Identify opportunities for process improvements in workforce management practices and implement best practices.
- Lead and mentor a team of workforce management, data analysts, and Real Time Floor Management, fostering a culture of continuous improvement and professional development
Kualifikasi
- Bachelor’s degree in Mathematics, Statistics, Business Administration, or a related field or having past working experiences that would have a strong influence on the position.
- Have experience in the credit business and financial industry is a plus
- Proven experience in workforce management, scheduling, operations management, project management, and reporting.
- Strong analytical skills and proficiency in workforce management software/tools.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced environment.
- Proficient in data manipulation language (SQL, Python, etc), reporting tools (Sheets, Tableau, Power BI, looker, etc), database management tools (SFTP, HUDI, Spark, etc) is a big plus
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Tips Menjaga Diri
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Tentang Monee
SelengkapnyaThe Monee Team enables and drives innovations by providing a range of financial products and services to individuals and SMEs across the region. Join us and be the driving force in launching our business across multiple markets in Southeast Asia.
Industri
Financial Service
Lokasi
Jakarta, Indonesia
Ukuran Perusahaan
>100 employees
