Training Supervisor (CS)
Akulaku Indonesia
- Kontrak
- On-site • Jakarta Pusat
- Negotiable
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Deskripsi Pekerjaan
- Responsible of the operation of trainer team and continuous training in Customer Service division, product process, system flow, and etc.
- Develop and improve training structure, system, and other related process
- Lead team of trainers to train customer service agents' mentality, skill, and knowledge
- Do Training Needs Analysis (TNA) based on company strategy and create annual training plan
- Stay updated on the trend in the industry
- Understand other training platform system in the same industry
- Make training reports, give feedback, and conduct training results evaluations
- Help the communication between Indonesia-China team and understand knowledge based materials
Kualifikasi
- Bachelor's or Master Degree, any major
- At least 3 years of work experience as Training Supervisor in Customer Service team (preferably from e-commerce/fintech/banking company)
- Have managing team experience
- Good proficiency in English
- Able to operate Microsoft Office
- Good in document editing, data processing, data analysis, and data summarizing
- Familiar with Training operational indicators
- Good management experience, withstanding pressure, teamwork, and communication skills
- Proactive, Agile, and excellent on-site problem solving ability and field control ability.
- Interest in financial and e-commerce industry
- Good knowledge of culture and values in Chinese company
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Akulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services.
In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.