Training Supervisor (CS)

Akulaku Indonesia

Rekruter aktif 13 jam lalu

Kontrak
On-site • Jakarta Pusat

Min. 1 years of experience

Negotiable

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Rekruter aktif 13 jam lalu

Deskripsi Pekerjaan

Responsible of the operation of trainer team and continuous training in Customer Service division, product process, system flow, and etc.
Develop and improve training structure, system, and other related process
Lead team of trainers to train customer service agents' mentality, skill, and knowledge
Do Training Needs Analysis (TNA) based on company strategy and create annual training plan
Stay updated on the trend in the industry
Understand other training platform system in the same industry
Make training reports, give feedback, and conduct training results evaluations
Help the communication between Indonesia-China team and understand knowledge based materials

Kualifikasi

Bachelor's or Master Degree, any major
At least 3 years of work experience as Training Supervisor in Customer Service team (preferably from e-commerce/fintech/banking company)
Have managing team experience
Good proficiency in English
Able to operate Microsoft Office
Good in document editing, data processing, data analysis, and data summarizing
Familiar with Training operational indicators
Good management experience, withstanding pressure, teamwork, and communication skills
Proactive, Agile, and excellent on-site problem solving ability and field control ability.
Interest in financial and e-commerce industry
Good knowledge of culture and values in Chinese company

Tentang Akulaku Indonesia

Selengkapnya

Akulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services.

In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.

Industri

Financial Services

Lokasi

Jakarta Pusat, Indonesia

Ukuran Perusahaan

>100 employees

Budaya

Collaborative

Here, we work together to make the dream work

Driven

We hope to confidently inspire our team to maintain high level of motivation in completing their duties

Innovative

We strive to constantly pursue innovation of our products and services