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Training Supervisor (CS)

Akulaku Indonesia

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Deskripsi Pekerjaan

  • Responsible of the operation of trainer team and continuous training in Customer Service division, product process, system flow, and etc.
  • Develop and improve training structure, system, and other related process
  • Lead team of trainers to train customer service agents' mentality, skill, and knowledge
  • Do Training Needs Analysis (TNA) based on company strategy and create annual training plan
  • Stay updated on the trend in the industry
  • Understand other training platform system in the same industry
  • Make training reports, give feedback, and conduct training results evaluations
  • Help the communication between Indonesia-China team and understand knowledge based materials


  • Bachelor's or Master Degree, any major
  • At least 3 years of work experience as Training Supervisor in Customer Service team (preferably from e-commerce/fintech/banking company)
  • Have managing team experience
  • Good proficiency in English
  • Able to operate Microsoft Office
  • Good in document editing, data processing, data analysis, and data summarizing
  • Familiar with Training operational indicators
  • Good management experience, withstanding pressure, teamwork, and communication skills
  • Proactive, Agile, and excellent on-site problem solving ability and field control ability.
  • Interest in financial and e-commerce industry
  • Good knowledge of culture and values in Chinese company
Tentang Akulaku Indonesia

Akulaku is a leading e-commerce platform and digital financial ecosystem in Southeast Asia, operating in Indonesia, the Philippines, Vietnam, and Malaysia. With a wide range of products and flexible payment options, Akulaku connects sellers with millions of buyers in the region. Through its digital financial services, Akulaku empowers individuals to conveniently manage their finances and access essential products. Committed to customer satisfaction, Akulaku continues to enhance its offerings, providing accessible e-commerce and financial solutions throughout Southeast Asia.

Financial Services
Jakarta Pusat, Indonesia
Ukuran Perusahaan
50–100 employees


We strive to constantly pursue innovation of our products and services
Our team is flexible and resilient in the face of adversities
Here, we work together to make the dream work