Training Manager / Training Senior Specialist (Mandarin Speaker)
PT Indonesia Fintopia Technology (Easycash)
- Penuh waktu
- On-site • Jakarta Selatan
- Negotiable
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Deskripsi Pekerjaan
- Lead the development and optimization of training programs, curriculum, and learning frameworks aligned with business and operational needs.
- Manage and support existing trainers to ensure training delivery quality, consistency, and effectiveness.
- Plan, execute, and oversee end-to-end training operations, including scheduling, implementation, and post-training evaluation.
- Analyze training effectiveness using data and performance metrics, and continuously improve training content, methods, and processes.
- Collaborate closely with management and cross-functional teams to identify training needs and translate them into actionable training plans.
- Ensure employees’ performance aligns with training objectives, company SOPs, and operational standards.
- Drive process improvement initiatives within training operations to enhance efficiency, scalability, and impact.
- Provide coaching, mentoring, and corrective training for employees who do not meet SOP or performance standards.
- Act as a bridge between training, product, and operations teams by applying user insights and product thinking into training design.
Kualifikasi
- Fluent in Mandarin and Bahasa Indonesia; able to communicate confidently in a professional business environment.
- Minimum 5+ years of experience in training, learning & development, or training operations; managerial experience is a strong plus.
- Proven experience in project or training operations, including program planning, execution, and evaluation.
- Strong process improvement mindset with the ability to streamline workflows and build structured training systems.
- Highly data-sensitive, with experience in analyzing training results and applying insights for continuous improvement.
- Strong user insight and product thinking, able to design training that is practical, applicable, and aligned with business goals.
- Excellent execution skills; detail-oriented, disciplined, and able to enforce standards consistently.
- Strong communication, coordination, and stakeholder management skills.
- Comfortable working in a fast-paced, operational-driven environment and handling multiple training initiatives simultaneously.
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Fintopia Indonesia (PT Indonesia Fintopia Technology) is a subsidiary of Fintopia Inc. Founded in 2015 and headquartered in Beijing, China. Fintopia Inc. provides affordable financial services for everyone, especially for those unbanked and underserved. Fintopia Inc. quickly expands across Asia with Indonesia being its second largest market by transaction volume.
Fintopia Indonesia (established in 2017), led by its product Easycash, has 24 million cumulative registered users and has provided IDR30.5 trillion of total accumulative loans since its establishment. The company has more than 4 millions total accumulated borrowers with various backgrounds, such as small business owners, farmers, students, and other professions
