TikTok Shop - Partner Operations Manager
TikTok
Rekruter aktif 1h lalu
- Penuh waktu
- On-site • Jakarta
- Negotiable
Min. 4 years of experience
Lamar Sekarang
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Deskripsi Pekerjaan
- Ensure selling partners have a seamless experience getting onto and using the platform, ramping up quickly, and continuously growing on the platform while sustaining good health and performance.
- Managing in-house Quality Assurance and Training PMs and Category Operations Mangers for quality, training, process, resolution (escalation), and delivery of business results.
- Manage BPO suppliers to ensure a high performing team to provide world-class onboarding support, end-to-end reactive support, and and safeguard them on their growth journey.
- Develop service quality strategies for contact centers (BPOs), ensuring cross-functional alignment of service delivery goals and execution, and helping teams drive strategic partnerships and new initiatives forward.
- Focus on aligning company priorities with excellent day-to-day operations, design and lead growth initiatives for long-term success.
- Analyze and develop insights on business performance, core performance metrics, and support in preparation of weekly/monthly business reviews.
- Define and build organizational capabilities for extended planning, governance and operational efficiencies.
- Ownership of managing all critical escalations within the market.
- Collaborating with other service delivery leaders to identify opportunities and push operation improvements.
Kualifikasi
- Bachelor degree or equivalent practical experience.
- Experience in eCommerce or marketplace platforms.
- Proven experience in in-house Customer Operations, and offshore/nearshore vendor management.
- 3+ years of Team Leadership Experience: Demonstrated leadership skills with experience in leading and developing teams. This includes managing performance, coaching, and fostering a positive work environment.
- Proven experience building, managing and influencing relationships with senior stakeholders, using data to generate insights and solving complex problems.
- Proven experience of working with multiple stakeholders across different functions and geographic locations.
- Ability to function independently and within a team environment with demonstrated track record in motivating and coaching staff to maximize their individual potential.
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Tentang TikTok
SelengkapnyaTikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.
Industri
Entertainment
Lokasi
Jakarta, Indonesia
Ukuran Perusahaan
>100 employees
