TikTok Shop by Tokopedia - BPO Management (Centralized Team), Indonesia
TikTok
- Penuh waktu
- On-site • Jakarta
- Negotiable
Deskripsi Pekerjaan
- Design and develop SOP to improve BPO agent skills and knowledge across workflows, as well as implementation
- Collaborate with external BPO team and internal XFN stakeholders to align on needs, workflows, schedules, and communication.
- Conduct post mortem or project result, through various methods to evaluate effectiveness and learning progress.
- Communicate and deliver updates related to new products, features, and policies to BPO agents in a timely manner.
- Execute internal QA checks by sampling chat and call communications across vendors to ensure alignment with internal SOPs.
- Provide weekly QA scoring insights to identify performance gaps and inform training refinements.
Kualifikasi
Minimum Qualifications:
- Bachelor’s degree in Education, Communications, Business, or a related field.
- 2 year or more of experience in Project Management or BPO Management—preferably in a E-commerce or tech company
- Strong communication and presentation skills, both written and verbal.
- Ability to manage training logistics, prepare materials, and conduct assessments.
- Familiarity with documentation tools (e.g., Feishu, Google Workspace, PowerPoint)
Preferred Qualifications:
- Experience conducting quality assurance reviews (QA) or working with SOPs.
- Ability to collaborate cross-functionally with internal stakeholders and external vendor teams.
- Strong organizational skills and a proactive, ownership-driven mindset.
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.
