Telesales Manager
Akulaku Indonesia
Pelamar Masih Sedikit- Penuh waktu
- On-site • Jakarta
- Negotiable
Deskripsi Pekerjaan
Job Descriptions:
- Lead the outbound telesales team and be accountable for sales results.Break sales targets down for the team, track progress and review team productivity on a regular basis. KPIs include connect rate,conversion rate and related metrics.
- Build and continuously improve the telesales operating framework, including performance scheme, telemarketing strategies, call scripts, training programs, QA criteria, and day-to-day management rules. Partner with telemarketing team leaders to implement and refine these standards.
- Use CRM, telemarketing system and data analytics tools to identify opportunities and bottlenecks in the whole telemarketing process to boost team performance.
- Plan headcount, recruit, and develop the team for stable, sustained performance.
Kualifikasi
Requirements:
- Diploma or above; Finance, Marketing, Business Administration preferred
- 2–4 years in consumer finance, telesales, micro-lending, or BPKB-related roles
- At least 1 year of team-lead experience; BPKB / car-loan telesales TL background preferred
- English as working language: able to independently join meetings, write reports, and present in English
- Native or near-native Bahasa Indonesia; able to effectively manage local team
- Data-driven; able to read funnel/dashboard data and quickly identify weak stages
- Former frontline telesales agent is a strong plus
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Akulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services.
In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.
