Telesales
PT Esensi Solusi Buana (ESB)
- Penuh waktu
- On-site • Tangerang Regency
- Negotiable
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Deskripsi Pekerjaan
About the Role
Responsible for supervising and guiding team members by planning activities, managing workflows, and ensuring target achievement. This role also supports team pitching by collecting, analyzing, and presenting relevant market data. The role is expected to build trust through honest communication, understand customer needs with empathy, and adapt quickly to changing customer and business needs, while driving strong team performance and customer experience.
What You’ll Do (Responsibilities)
- Conduct outbound and inbound calls to promote and sell company products/services through honest and transparent communication to achieve individual sales targets.
- Identify customer needs, deliver appropriate product information, and ensure a positive customer experience through an empathetic and customer-focused approach.
- Record, update, and maintain customer data, call outcomes, and potential leads in the system accurately and responsibly.
- Address customer questions or objections with patience and empathy, and escalate unresolved issues to the supervisor for further action.
- Prepare and submit daily and weekly telesales activity reports accurately to support effective monitoring and evaluation.
- Provide customer feedback and market insights to support sales and marketing initiatives while staying agile in responding to changing customer and market needs.
Kualifikasi
What Capabilities You’ll Need (Requirements)
- Minimum Diploma degree (D3) in any major; preference for Management, Business Administration, or Marketing.
- Proficient in using Microsoft Office, especially Excel.
- Good communication skills, both verbal and written, with the ability to communicate clearly and honestly.
- Basic understanding of sales principles and customer handling techniques.
- Fluency in English is an advantage.
- Minimum 1–2 years of experience in telesales, telemarketing, or other sales-related roles.
- Strong persuasion and negotiation skills with the ability to build trust and understand customer needs.
- High attention to detail in updating records and handling customer data with integrity and accountability.
- Ability to work under pressure with sales targets while maintaining a positive and customer-focused approach.
- Good organizational skills and ability to multitask in a fast-paced and dynamic environment.
- Customer service orientation with patience, empathy, and resilience in handling objections.
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
Established in 2018, ESB is Indonesia’s leading restaurant technology company, empowering the food and beverage industry with innovative, integrated, and easy-to-use digital solutions.
Our comprehensive ecosystem enables businesses to seamlessly manage every aspect of their F&B operations—from front-of-house to back-of-house—so they can focus on what truly matters: delivering great experiences and growing their business.
Whether you operate a small food stall, a bustling café, a cloud kitchen, or a nationwide restaurant chain, ESB provides a unified platform that simplifies operations, enhances efficiency, and drives performance.
Today, ESB proudly partners with some of Indonesia’s most prominent and fast-growing brands, including Starbucks, The People's Cafe, Bakerzin, Kimukatsu, and countless viral restaurants, cafés, and coffee shops across the nation.
At ESB, we live by our core values of Honesty, Empathy, and Agility—building technology with integrity, understanding our customers’ challenges, and adapting swiftly to an ever-changing industry landscape.
Join a growing, fast-paced, and dynamic technology company that’s shaping the future of Indonesia’s F&B industry.
It’s time to grow, learn, and make an impact with us.
#GrowingWithESB
