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Akulaku Indonesia

Telemarketing Team Leader

Job Description

  • Responsible for manage team performance to achieve daily and monthly targets arrange periodic meeting
  • Referring to the business performance of employees, optimize the overall of telemarkting projects, including but not limited to training mechanism, e-sales process, management mechanism, etc
  • Making SOP related to Telemarketing and trains TSO to ensure performance stability and compliance to existed regulation.
  • Monitor, support and correct team member works to achieve daily targets.Listen to TSO recordings to ensure they deliver the expected quality
  • Conduct daily and weekly group briefing and 1-1 coaching
  • Monitor and optimize TSO utilization for productivity (break/lunch, call time, not ready time, etc)
  • Manage TSO attendance and lateness
  • Ensure team follow rules based on Code of Conduct
  • Conduct project docking with outsourcing companies, such as personnel recruitment, salary settlement, etc
  • Based on the status quo of employees and business, put forward effective requirements to the production and research team

Requirements

  • Candidate must possess at least a diploma degree on any field
  • Required language(s): English (Written reports and online communication), Bahasa Indonesia
  • At least 2 year(s) of working experience in the related field is required for this position
  • Experience in hiring and develop telemarketing team
  • Analytical skill and problem solving skill are required for this position

Job Information

Experience Requirement
Junior (1-3 YoE)
Mid (4-5 YoE)
Job Type
Contract
Salary
Paid
Negotiable
Location
On-site
Yogyakarta, Indonesia

Benefits

  • Competitive Salary
    Competitive Salary
  • Medical Insurance
    Medical Insurance
  • THR / Bonus system
    THR / Bonus system
  • Paid Sick Days
    Paid Sick Days
  • Paid Maternity / Paternity Leave
    Paid Maternity / Paternity Leave

Skills Needed

Telemarketing
Telesales
Marketing Communication
Telecommunication
About Akulaku Indonesia
Learn More

Akulaku is a leading internet company focused on E-Commerce and Online Financial Services in Southeast Asia with operations in China, Indonesia, Malaysia, Phillipines, and Vietnam. Akulaku is the first-ever online installment shopping mall which you can buy every items in installment.

Industry
Financial Technology
Location
Jakarta, Indonesia
Company Size
employees
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