Telemarketing Team Leader (Yogyakarta) - PT TIN

Akulaku Indonesia

Rekruter aktif 7 hari lalu

Kontrak
On-site • Yogyakarta

Min. 1 years of experience

Negotiable

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Rekruter aktif 7 hari lalu

Deskripsi Pekerjaan

Responsible for manage team performance to achieve daily and monthly targets arrange periodic meeting
Referring to the business performance of employees, optimize the overall of telemarkting projects, including but not limited to training mechanism, e-sales process, management mechanism, etc
Making SOP related to Telemarketing and trains TSO to ensure performance stability and compliance to existed regulation.
Monitor, support and correct team member works to achieve daily targets.Listen to TSO recordings to ensure they deliver the expected quality
Conduct daily and weekly group briefing and 1-1 coaching
Monitor and optimize TSO utilization for productivity (break/lunch, call time, not ready time, etc)
Manage TSO attendance and lateness
Ensure team follow rules based on Code of Conduct
Conduct project docking with outsourcing companies, such as personnel recruitment, salary settlement, etc
Based on the status quo of employees and business, put forward effective requirements to the production and research team

Kualifikasi

Candidate must possess at least a diploma degree on any field
Required language(s): English (Written reports and online communication), Bahasa Indonesia
At least 2 year(s) of working experience in the related field is required for this position
Experience in hiring and develop telemarketing team
Analytical skill and problem solving skill are required for this position

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Tentang Akulaku Indonesia

Selengkapnya

Akulaku is a leading internet company focused on E-Commerce and Online Financial Services in Southeast Asia with operations in China, Indonesia, Malaysia, Phillipines, and Vietnam. Akulaku is the first-ever online installment shopping mall which you can buy every items in installment.

Industri

Financial Technology

Lokasi

Jakarta, Indonesia

Ukuran Perusahaan

– employees