Telemarketing Manager

Deskripsi Pekerjaan

• Lead and oversee the Telemarketing Team in the selling of products to a list of prospects.
• Responsible for contact the customer, negotiate, provide product explanation to customers by telephone.
• Build and lead telemarketing team for future business scale expansion.
• Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.
• Manage inbound / outbound targets of each telemarketing agent together with Supervisor and Team Leader.
• Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.
• Prepares and presents weekly and monthly reports to Management.
• Resolves customer complaints and grievances.
• Performs other related duties as assigned.
• Monitor, support and correct team member works to achieve daily targets.
• Day to day motivation and management of Telemarketing team.
• Other task s will assign based on Company needs.