Technology Expert (Product Operations)
PT XanhSM Green & Smart Mobility
- Penuh waktu
- On-site • Jakarta
- Negotiable
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Deskripsi Pekerjaan
- Cross-Functional Coordination: Collaborate with product managers, engineers, operations teams, and business stakeholders to plan and execute new product features and service launches. Act as a liaison between teams to ensure seamless execution of product initiatives and alignment on goals and timelines.
- New Service Launches & Go-to-Market: Manage end-to-end rollout of new ride-hailing services or features – from go-to-market planning and detailed scheduling to risk management and issue resolution during launch.
- Partner Integration: Work closely with external partners to integrate their offerings into our platform. Coordinate cross-company efforts to ensure partner services are smoothly incorporated, tested, and delivered to users.
- Operational Process Improvement: Identify bottlenecks or inefficiencies in product development and operations. Implement process improvements and SOPs to drive efficiency.
- Data Monitoring & Feedback: Monitor performance metrics and KPIs post-launch. Use data to identify issues and provide feedback to product and ops teams.
- Communication & Documentation: Communicate product changes clearly across teams. Document new features, processes, and SOPs for alignment.
Kualifikasi
- Bachelor’s degree in Business, Engineering, Product management, or a related field (or equivalent experience).
- 3–5 years of experience in product operations, product management, or similar roles, preferably in tech or startups.
- Proven ability to work with cross-functional teams and influence without authority.
- Strong project management skills and experience with Agile practices.
- Analytical and data-driven; able to translate insights into actions.
- Excellent English communication skills, written and verbal.
- Proficiency with tools like JIRA, Confluence, and Figma.
Nice-to-Have (Preferred Qualifications)
- Experience in ride-hailing, mobility, or on-demand services.
- Knowledge of the Indonesian market and local user preferences.
- Experience in startups or fast-paced tech environments.
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XanhSM Indonesia: Leading the Way in Sustainable Mobility Solutions
XanhSM Indonesia is part of GSM, an innovative technology firm that offers Vietnam's premier all-electric multi-service platform, now expanding its revolutionary approach to Southeast Asia. We provide reliable and eco-friendly mobility solutions, including electric taxis, motorbikes, and on-demand express services.
Our Mission:
To create a sustainable, green, and convenient transportation ecosystem that empowers communities to embrace a greener, smarter future. We believe in driving positive change and shaping a technologically advanced landscape for everyone.
Key Achievements by GSM in Just One Year:
- Became the second-largest ride-hailing platform in Vietnam, rapidly establishing itself as a leading player.
- Launched a groundbreaking product that has significantly impacted the transportation industry.
- Earned recognition as one of Vietnam's top 10 highlights within its economy.
The Road Ahead:
XanhSM Indonesia is committed to pushing the boundaries of innovation and sustainability in transportation. Join us in our mission to pioneer the future of mobility across the region and contribute to a cleaner, more sustainable environment for all.
Together, we are creating the blueprint for a green and intelligent future.
