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Technical Support Engineer

Sumsub

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Deskripsi Pekerjaan

  • Provide technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.
  • Perform a technical analysis of reported problems and define plans for resolving them.
  • Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
  • Collaborate closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
  • Communicate with clients using chat, email, and outbound calls.

Kualifikasi

About you:

  • Fluent in Chinese and English (both oral and written, upper-intermediate as a minimum).
  • Basic understanding of networking, web, API requests, and SQL.
  • Possess curiosity, calmness, thoughtfulness, and the ability to satisfy even the pickiest customers.
  • Willingness to provide excellent support service.

Would be considered a plus:

  • Basic SQL knowledge.
  • Experience with debugging network requests using the browser’s console.
  • Familiarity with Postman or practical experience with API troubleshooting.
  • Hands-on experience in technical support for web or mobile applications.
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Tentang Sumsub
Selengkapnya

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Industri
Technology and Software Development
Lokasi
Greater London, England, United Kingdom
Ukuran Perusahaan
– employees

Budaya

Innovative
We strive to constantly pursue innovation of our products and services
Collaborative
Here, we work together to make the dream work
Trustworthy
Consistently making an all-out effort to sustain people's trust of our products/services
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