TECHNICAL ANALYST
PT Mindo Solutions
- Penuh waktu
- On-site • Yogyakarta
- Rp4.000.000 – 7.000.000
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Deskripsi Pekerjaan
As a Technical Analyst, you will be responsible for providing exceptional support to users, investigating technical and data issues, and ensuring seamless operations of our software systems.
Key Responsibilities:
User Support: Respond to incoming technical support requests from users/stakeholder and prioritize/escalate issues appropriately based on their urgency and impact on business operations.
Technical Issue Resolution: Investigate technical and data issues reported by user/stakeholders and regularly analyze technical and data-related issues, finding and reproducing the problems to identify root causes and propose resolution..
Problem Documentation: Document all processes, procedures, and issue resolutions thoroughly for future reference, creating a comprehensive knowledge base.
Collaboration: Collaborate effectively with cross-functional teams and share hypotheses and findings with relevant departments to address issues promptly.
Kualifikasi
Minimum Qualifications and Experience:
- Bachelor's degree in a related field.
- Minimum of 2 years of hands-on experience in technical support or a related field.
- Strong problem-solving skills and ability to think critically under pressure.
- Excellent communication skills, both verbal and written, with the ability to clearly present technical information to non-technical users.
- Proficiency in Python, SQL, API, and Google Applications is required.
- Experience with testing and maintaining new and existing software systems.
- Knowledge of infrastructure scalability, load balancing, and performance tuning for databases and software. Nice to have AWS experience.
- Proven ability to improve processes and workflows.
Qualities and Skills:
Analytical Thinking: Ability to analyze complex technical issues, think critically, and develop effective solutions.
Communication: Strong English verbal and written communication skills to convey technical information clearly and concisely.
Technical Proficiency: Proficient in Python, SQL, API, and Google Applications.
Team Player: Ability to collaborate effectively with team members and other departments.
Documentation: Strong documentation skills to maintain detailed records of issues and resolutions.
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
Mindo is a fast growing business consultancy company based in Yogyakarta, Indonesia. Mindo serves clients from all over the world with a wealth of experience in web development, IT consultancy, Server Maintenance, APP Development, API Development, CRM Systems, QA Services, Data Entry, Billing / Accounting and Customer Service. For Employees, Mindo offers a professional and friendly work environment that focuses on employee retention and career progression. Employees are encouraged to take part in office sports and recreational activities, and English and career advancement courses are free for all employees. Apply today and join the Mindo family...
