Team Leader Customer Service - Yogyakarta
PT. Bumame Cahaya Medika
- Penuh waktu
- On-site • Yogyakarta
- Negotiable
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Deskripsi Pekerjaan
• Lead, supervise, and support the Customer Service team in daily operations• Monitor team performance and ensure KPIs are achieved
• Handle customer escalations and provide appropriate resolutions
• Act as a bridge between management and the Customer Service team
• Ensure compliance with company policies, procedures, and SOPs
• Adapt to operational changes and implement new workflows effectively
• Provide coaching, guidance, and performance feedback to team members
Kualifikasi
• Bachelor's degree (S1) in any major
• Minimum 1 year of experience as a Team Leader or in a supervisory role
• Experience in telesales is highly preferred
• Strong leadership and communication skills
• Customer service-oriented with excellent problem-solving abilities
• Fast response and able to multitask in a dynamic environment
• Proficient in Microsoft Office
• Able to work in shifts
• Flexible and adaptable to changes in workflows and SOPs
• Accustomed to working with KPIs
• Willing to be placed at Bumame Yogyakarta
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Bumame is a pioneering healthcare services provider dedicated to democratizing access to high-quality care while keeping it affordable. We leverage technology and innovation to deliver seamless, personalized healthcare experiences.
