Deskripsi Pekerjaan
- Responsible for training and onboarding sellers and partners to the Jubelio platform and ensuring that the process is smooth and successful
- Maintain relationships with customers and help customers solve technical and non-technical problems
- Raise and resolve technical issues and ensure that resolve times in the onboarding process remain at their best
- Perform daily follow-up to customers regarding the onboarding process, and provide the necessary support during and after the onboarding process
- Organize customer schedules for training
- Determine and evaluate the effectiveness of the entire training and onboarding process and suggest improvements to the process
Kualifikasi
- Min Education Bachelor/Diploma or equal
- Minimum 1 - 2 years experience as Implementer, Trainer, Customer Onboarding, or related position, previous experience from e-commerce or SaaS company is a huge advantage
- Good proficiency in operating Ms. Office (Ms, Word, MS. Excel).
- Outstanding verbal and written communication skills
- Strong customer focus and ability to manage customer expectations.
- Ability to blend creativity, problem solving, and technical skills to sustain successful customer relationships.
- Excellent teamwork and time management skills.
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Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
Tentang Jubelio
SelengkapnyaAn Omnichannel Platform for retailers and wholesalers. Our mission is to simplify your business by integrating back office, warehouse, marketplace, webstore and point of sales (POS) into one dashboard.
Industri
Technology (Software Development)
Lokasi
Jakarta, Indonesia
Ukuran Perusahaan
– employees
Budaya
Energetic
Here, we work together to make the dream work
Fast-Paced
Swift in handling new challenges and producing new ideas to improve
Collaborative
Here, we work together to make the dream work
