Deskripsi Pekerjaan
- Monitor and ensure the optimal performance of ATMs, CRMs, and related banking devices.
- Analyze and perform initial handling of alerts or incidents generated from ATM monitoring systems.
- Manage and provide basic troubleshooting for TMS or similar platforms.
- Review and interpret system logs to identify issues and explain system features to end users.
- Coordinate with related teams (network, database, vendors) to resolve incidents and fulfill user requests.
- Perform routine checks on Windows Server, MS SQL Server, or Oracle Database to support ATM system operations.
- Support maintenance, upgrades, and application deployments related to ATM/CRM machines.
- Prepare incident reports, daily activity logs, and improvement recommendations.
- Communicate effectively with users and provide clear status updates on issues or service requests.
- Work onsite as a dedicated resource to ensure smooth operational support for the client.
Kualifikasi
- Experience with ATM monitoring systems or banking technology
- Knowledge of TMS or similar platforms
- Knowledge of ATM and CRM Machines
- Understanding of Windows Server, MS SQL Server or Oracle Database
- Ability to read logs and explain system features to users
- Basic understanding of networking basics such as IP, ports, and routing
- Able to speak English
- Strong communication skills and attention to detail
- Ability to work on site as a dedicated resource
- Preferably domiciled in Bandung or willing to be placed in the Bandung (West Java)
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Tentang PT. Mandiri International Technology
SelengkapnyaPT. Mandiri International Technology (MITech) is an Indonesian leading Information and Communication Technology (ICT) Solutions and Services Company, over 180 employees, established in 2014. We help our valued Clients to drive their business growth by delivering innovative digital technology and business transformation. For more visit https://mitech.co.id
Industri
IT Consulting & Services Company
Lokasi
Jakarta, Indonesia
Ukuran Perusahaan
50–100 employees
Budaya
Fast-Paced
Swift in handling new challenges and producing new ideas to improve
