Supervisor Park Operations
PT DreamUs Edutainment Indonesia
- Penuh waktu
- On-site • Jakarta Barat
- Negotiable
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Deskripsi Pekerjaan
Key Objectives and Responsibilities
- Lead, mentor, and motivate a team of park operations staff to ensure exceptional performance and adherence to company standards.
- Schedule and coordinate staff shifts, ensuring adequate coverage for all operational requirements.
- Conduct regular performance evaluations, provide constructive feedback, and facilitate training and development opportunities for team members.
- Oversee the delivery of outstanding customer service to park visitors, ensuring their needs are met promptly and effectively.
- Handle escalated customer inquiries or complaints with professionalism and a focus on resolution.
- Implement strategies to enhance the overall visitor experience and foster positive interactions between staff and guests.
- Maintain open lines of communication with other departments to ensure seamless coordination of park activities and events.
- Facilitate effective communication among team members to promote collaboration and efficiency.
- Coordinate with external vendors and suppliers as needed, ensuring timely delivery of goods and services.
- Monitor sales trends and customer feedback to identify areas for improvement and implement appropriate initiatives.
- Ensure the smooth operation of all park facilities.
- Conduct regular inspections to maintain cleanliness, safety, and compliance with health and safety regulations.
- Coordinate maintenance and repair activities as needed, minimizing downtime and disruptions to park operations.
Kualifikasi
Qualification
- Minimum bachelor’s degree.
- Minimum 3 years experience in a leadership role within the hospitality, leisure, or entertainment industry preferred.
- Strong interpersonal skills with the ability to effectively communicate and collaborate with diverse stakeholders.
- Demonstrated proficiency in team management, including scheduling, training, and performance evaluation.
- Excellent customer service skills with a commitment to exceeding guest expectations.
- Familiarity with retail sales principles and experience in managing retail operations.
- Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment.
- Having experience in managing cafe or FnB area
- Knowledge of health and safety regulations and experience in implementing safety protocols.
- Flexibility to work evenings, weekends, and holidays as required.
- Effective English written and verbal communication skills.
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Singapore’s Largest Retail Entertainment Center (REC) Operator
Adapting to the fast-changing family lifestyles and retail landscapes, DreamUs materializes and amplifies the importance of experience elements to the retail mall visitors of Southeast Asia.
DreamUs has successfully built and operated Singapore’s largest network of Retail Entertainment Centers (RECs), transforming how the families and friends spend their leisure time together.
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