Student Services Officer (BINUS @ Medan)

Job Description

Student Financial Services:

• Provide prompt respond and service to students related to financial services

• Inform accurate financial info to customer (verbal and written)

• Ensure overall Financial Services to customer comply with valid regulation and procedure

• Verify payment amount value, date, and payment type with current data and payment receipt info

• Receive student’s application for scholarship and collect the request

• Provide info related to tuition payment amount for students on academic leave period and process re-activate student status

• Provide info related to academic leave process to students and required forms

• Receive other academic related and manual tuition payment process. Register the payment data based on related payment type

• Sort student payment data receipt according to student ID and payment type. Record and summarize payment data

• Receive, record, and distribute student request for financial service to related area

• Provide and maintain documentation for all transaction and other financial services activities

Student Document Services:

• Receive and prepare all necessary documents required for the student services process

• Distribute student documents (e.g. graduation documents, etc.)

• Receive and check document completeness from internship project and final project (soft cover & hard cover)

Student Information Services:

• Respond to all questions from students / stakeholders and provide solutions within related work scope and responsibility

• Maintain and update records of customer transactions

• Prepare and distribute announcements related to student services activities

• Update knowledge related to current policy / information that implemented in BINUS University

Student Request Services:

• Receive, analyze, and follow up all student requests (e.g. reactive process, academic leave process, etc)

• Maintain and update record of documentations related to student request process

Student Registration Services:

• Conduct briefing related to student registration activities (e.g. KRSS, KRS, compact semester, specialization course, etc)

• Receive and follow up student request related to registration process

• Maintain and update records of all student requests

Stakeholder Inquires Respond :

• Respond promptly to students/other stakeholders inquiries through CRM, email, phone or send it directly to related parties

• Monitor all inquiries using CRM

• Follow up and direct the pending and unresolved inquiries to the related parties

• Handle and resolve all stakeholder inquiries based on service level agreement (SLA)

• Obtain and evaluate all relevant information to handle inquiries and complaints

• Maintain and update record details of inquiries, comments and complaints

• Maintain and update record details of actions taken

• Manage related administration

• Communicate and coordinate with internal departments

Management Support Activities:

• Provide Report to direct Supervisor

• Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)

• Perform activities related to Quality Management System

• Perform additional tasks related to key responsibilities as required by Direct Supervisor