Service Consultant
EF EFEKTA English for Adults
- Penuh waktu
- On-site • Jakarta Pusat
- Negotiable
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Deskripsi Pekerjaan
Job Description
Role Objective:
Act as the primary point of contact for students, ensuring excellent service quality, fostering strong relationships, and guiding them through their learning journey. This role involves managing student accounts, providing personalized course consultations, and driving retention through renewals and engagement initiatives.
Key Responsibilities:
- Serve as a dedicated account manager for students, ensuring a smooth and fulfilling learning experience.
- Build and maintain strong relationships with students through regular check-ins and progress tracking.
- Guide students in achieving their learning goals by offering tailored course recommendations.
- Manage student account renewals and drive loyalty program participation.
- Collaborate with internal teams to enhance student satisfaction and retention.
- Organize and oversee engagement events at the learning center to foster a supportive community.
Kualifikasi
Minimum Qualifications:
- Bachelor’s degree in a related field or equivalent experience.
- At least 1 year of experience in sales, account management, or direct B2C selling.
- Strong interpersonal and communication skills with a consultative sales approach.
- Customer-focused mindset with a proactive and solution-oriented attitude.
- Upper-Intermediate level of English proficiency (both written and spoken).
- Self-motivated, detail-oriented, and able to work collaboratively in a team.
- Willingness to work flexible hours, including shifts.
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EF’s mission is to open the world through education. We're paving new roads for learning – using technology, research and design. Our "for profit, for good" ethos is what motivates our people to do better work every day and drives our business to grow year on year. Since it was established in 1986 in Indonesia, EF has been serving various segments ranging from professional, corporate, and kids & teens. Currently, we have centers in Jakarta and Surabaya, and online classes nationwide, focusing on the needs of adult learners. Our programs offer small group classes as well as Hyperclass, an immersive way to learn and practice English. EF EFEKTA English for Adults is part of EFEKTA Education Group, an international education company that specializes in language training, educational travel, academic degree programs, and cultural exchange. With more than 600 schools and offices in more than 50 countries, EF is the largest private educational institution in the world and has helped millions of students worldwide to learn the English language since 1965.
