Sr. Key Account Manager

What you’ll do:

• Manages relationships with major / strategically important clients (key accounts). Ensures satisfaction, retention, and growth.
• Develops and executes account plans / strategies: sets growth targets, revenue goals, cross-sell / upsell opportunities.
• Acts as primary point of contact with the key account: liaises with senior executives, understands client business, their needs & challenges.
• Coordinates with internal teams (sales, marketing, product, supply chain, operations, etc.) to ensure client needs are met, projects delivered on time, issues resolved.
• Negotiates contracts, terms, pricing, discounts, service agreements etc. with key accounts.
• Tracks performance: sales, margin, delivery, pipeline, metrics; reports account status; uses data/insights to inform decisions.
• Manages risks and issues in the account: supply chain issues, quality problems, financial risks, escalations.