Secretary & Sales Admin

Key Responsibilities:

Administrative Support:

•  Attend all meetings of the Sales Manager and provide general administrative support (taking minutes of meetings and following up with key next steps)
•   Manage and maintain schedules, including meetings, appointments, and travel arrangements.
•   Prepare and edit business communications, reports, presentations, and other documents.
•   Handle incoming and outgoing communications, including phone calls, emails, and mail.
•   Assist in the preparation and distribution of sales materials and proposals.

Sales Support:

•  Process sales orders, ensuring accuracy and timely entry into the sales system.
•   Assist in the preparation of quotes, proposals, and contracts.
•   Track and monitor sales leads, opportunities, and follow-ups.
•   Coordinate with the sales team to ensure timely delivery of products and services to clients.
•   Assist in the preparation of sales reports, forecasts, and performance metrics for review by management.
•   Maintain and update customer databases and CRM systems.

Client Relations:

•  Act as a point of contact for customers, addressing inquiries and resolving issues in a timely manner.
•   Provide support in managing client accounts, ensuring satisfaction and retention.
•   Assist in coordinating client meetings, events, and surveys.

Other Duties:

•  Assist in special projects and other tasks as assigned by the Sales Manager or other senior staff.
•   Continuously seek to improve processes and workflows to enhance efficiency.