Search Operations Group Lead, Trust and Safety
TikTok
- Penuh waktu
- On-site • Jakarta
- Negotiable
Deskripsi Pekerjaan
- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including operational delivery, problem resolution, change management, performance management and career development
- Support clear expectation setting, including planning, monitoring, appraising, and reviewing job contributions to helping the team to achieve their full potential, maintain high standards & quality of work and a strong delivery
- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent data delivery service
- Develop effective and efficient cross functional partnerships, to support the operations and influence action
- Create, develop and maintain Training Management related items for onsite teams, such as onboarding plans, knowledge enablement scores, training success rate
- Work closely with a number of cross functional departments, including legal and safety departments to ensure compliance
Kualifikasi
Minimum Qualifications
- Bachelor's Degree or equivalent education/experience
- Minimum 2 years of leadership experience managing managers and scaled operations teams within T&S/Tech or similar field
- Demonstrated experience of growing and scaling large teams in a fast-paced environment and conducting strong quality management
Preferred Qualifications
- Candidate with an advanced degree or equivalent
- Excellent communication skills and proven record of effective collaboration with global partners and XFN stakeholders regionally and globally
- Possesses excellent interpersonal skills and demonstrates sound judgment, as well as training and coaching skills
- Strong analytical skills with the ability to perform complex data analysis to derive key insights
- Ability to develop strategies, prioritise projects, and ensure the delivery of high quality work under time constraints
Tips Menjaga Diri
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TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.
