QC Trainer (Fintech)

Job Description:

• Develop program and curriculum for the employee to improve their soft skills and interpersonal skills;
• Analyze the effectiveness of training and workshop to the employees and develop appropriate modification if needed;
• Schedule appropriate training sessions;
• Plan and implement an effective training;
• Collaborate with the Company's Management to identify training needs and schedule appropriate training sessions for employees;
• Monitor and ensure employees are performing their responsibilities according to the training;
• Ensure the compliance of the company's employees to cooperate with standards and procedures during training sessions;
• Provide support and mentoring to the employees by carrying out coaching to employees who violate the Company's SOP;