QC Customer Experience Intern
ASTRO
- Magang
- Hybrid • Jakarta Barat
- Negotiable
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Deskripsi Pekerjaan
ASTRO is looking for QC Customer Experience Intern, you'll gain valuable experience working within the CX team, specifically focusing on the QC aspect. Here is the details:
Job Desc:
- Conduct monthly sampling of chats from Customer Care Unit (CCU) and Hub Care Unit (HCU) to evaluate customer interactions
- Perform monthly sampling of calls from the Customer Insight (CI) team, CCU, and HCU to assess call quality
- Gather sampling error data and report it to the Supervisor
- Review daily records to identify and correct errors in complaint mapping data
- Analyze patterns identified during QC evaluations and formulate improvement plans to enhance the customer experience
- Develop monthly quiz questions to test CX team product knowledge
Kualifikasi
Requirements:
- Bachelor Degree from any Major
- Proficient in using Microsoft Excel or Google Spreadsheets
- Data analysis skills and experience in compiling evaluation results reports
- Experienced in Customer Service Quality Assurance is preferred
- Good critical thinking, problem solving skills, and have high initiative with strong curiosity
- Flexible and able to adapt to a fast and dynamic work environment
- Willing to work on a 6-months internship duration
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ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!
