Product Operations

Durianpay

Rekruter aktif 3j lalu

Penuh waktu
Hybrid • Jakarta Selatan

Min. 1 years of experience

Negotiable

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Rekruter aktif 3j lalu

Deskripsi Pekerjaan

Provide timely and effective support for merchants facing technical issues related to platform usage, APIs, payment processing/failure, or other technical aspects.
Diagnose and debug problems across various products to deliver actionable solutions for merchants.
Collaborate with Product Managers and engineering teams to resolve complex technical issues and escalate critical problems as needed.
Create and maintain knowledge base articles, SOPs, FAQs, and troubleshooting guides to address common merchant technical and integration issues.
Work closely with product, engineering, and development teams to communicate merchant feedback and escalate recurring technical problems or product bugs.
Willing to cover night, weekends, and public holidays shift (if necessary).

Kualifikasi

Background in engineering (fresh graduates are welcome to apply!).
Excellent written and verbal communication skills in English.
Strong critical thinking and structured problem-solving abilities.
Basic knowledge of SQL and/or database management for querying logs and transaction data.
Familiarity with payment gateway industry, APIs, Metabase, Kibana, Grafana is a plus.

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Tips Menjaga Diri

Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.

Tentang Durianpay

Selengkapnya

We're a B2B Payment SaaS with a vision to democratize and modernize payments for businesses across the region. With us, clients will need to integrate only once (thanks to our low code and no code approach) and it'll future proof their business! One integration that covers top 10 banks, top 5 e-wallets, top 5 BNPL for payment in; payment out to >100 banks and e-wallets and everything in between.

Industri

Financial Technology

Lokasi

Jakarta Selatan, Indonesia

Ukuran Perusahaan

50–100 employees

Budaya

Driven

We hope to confidently inspire our team to maintain high level of motivation in completing their duties

Collaborative

Here, we work together to make the dream work

Fast-Paced

Swift in handling new challenges and producing new ideas to improve