Product Management - ShopeePay, Customer Experience (CX)

Shopee

Penuh waktu
On-site • Jakarta

Min. 4 years of experience

Negotiable

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Deskripsi Pekerjaan

Design and conduct research for ShopeePay in Indonesia
Conduct qualitative studies such as field observations, interviews, usability tests, and customer feedback analysis for existing and future products
Conduct quantitative studies such as surveys to evaluate impact of product changes
Study competitor platforms and market trends to identify opportunities
Explore and adapt new research practices to improve team’s effectiveness and speed
Communicate research findings to ensure a holistic view of our users and collaborate closely with stakeholders (e.g. Product, Design, Operations, Business Development)

Kualifikasi

2+ years of experience in User Research Experience in a product environment
Able to communicate both verbally and written in English and Indonesian to communicate with our internal and regional stakeholders
Strong willingness to learn
Able to analyse and synthesise data from both quantitative and qualitative sources
Good critical thinking and problem-solving skills
Self-starter with strong sense of curiosity

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Tips Menjaga Diri

Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.

Tentang Shopee

Selengkapnya

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support. Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

Industri

ECommerce

Lokasi

Jakarta Selatan, Indonesia

Ukuran Perusahaan

>100 employees

Budaya

Fast-Paced

Swift in handling new challenges and producing new ideas to improve

Adaptable

Our team is flexible and resilient in the face of adversities

Integrity

We uphold honesty and virtue in every single product/service we deliver