Operations/Pool Manager
PT XanhSM Green & Smart Mobility
- Penuh waktu
- On-site • Indonesia
- Negotiable
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Deskripsi Pekerjaan
Job Description:
- Oversee and manage daily taxi operations to ensure smooth, efficient, and reliable service delivery.
- Develop and implement operational strategies and SOPs to improve fleet utilization, driver productivity, service quality, and operational efficiency.
- Manage and maintain strong relationships with Fleet Partners and Driver Partners, including onboarding, engagement, performance monitoring, and issue resolution.
- Monitor daily taxi operations, including vehicle availability, driver availability, trip performance, utilization, and operational coverage.
- Set, monitor, and evaluate key operational KPIs such as fleet utilization, driver productivity, trip completion rate, service quality, cancellation rate, and vehicle availability.
- Identify operational issues and provide timely and practical solutions to minimize service disruption.
- Handle escalations related to drivers, fleet partners, vehicles, customers, and day-to-day operational activities.
- Coordinate with internal teams such as Fleet, Driver Operations, Customer Service, Finance, Legal, and Business Development to ensure smooth operational execution.
- Develop and maintain effective communication and engagement with Driver Partners and Fleet Partners to ensure alignment with company policies and operational targets.
- Conduct regular partner and driver performance reviews and develop corrective or improvement plans when necessary.
- Support driver and fleet partner acquisition by identifying potential partners and ensuring they meet operational requirements.
- Monitor driver compliance with company SOPs, safety standards, service standards, and operational policies.
- Coordinate with the fleet team regarding vehicle maintenance, vehicle readiness, documentation, and operational availability.
- Analyze operational data and identify opportunities to improve productivity, utilization, service quality, and cost efficiency.
- Prepare regular operational reports, KPI analysis, and improvement plans for management.
- Lead, coach, and supervise the operations team to ensure daily operational targets are achieved.
- Continuously identify opportunities to improve the driver experience, customer experience, and overall taxi operational performance.
Kualifikasi
Requirements
- Minimum 10 years of experience in taxi, transportation, fleet, mobility, or related operations.
- Proven experience in managing Fleet Partners and/or Driver Partners.
- Strong understanding of taxi operations, fleet management, driver operations, and partner management.
- Experienced in managing operational teams and multiple stakeholders.
- Strong leadership, communication, negotiation, and problem-solving skills.
- Strong analytical and decision-making skills with a data-driven approach.
- Able to work in a fast-paced operational environment and handle operational escalations effectively.
- High ownership and strong ability to drive operational improvements.
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GreenSM Indonesia: Leading the Way in Sustainable Mobility Solutions
GreenSM Indonesia is part of GSM, an innovative technology firm that offers Vietnam's premier all-electric multi-service platform, now expanding its revolutionary approach to Southeast Asia. We provide reliable and eco-friendly mobility solutions, including electric taxis, motorbikes, and on-demand express services.
Our Mission:
To create a sustainable, green, and convenient transportation ecosystem that empowers communities to embrace a greener, smarter future. We believe in driving positive change and shaping a technologically advanced landscape for everyone.
Key Achievements by GSM in Just One Year:
- Became the second-largest ride-hailing platform in Vietnam, rapidly establishing itself as a leading player.
- Launched a groundbreaking product that has significantly impacted the transportation industry.
- Earned recognition as one of Vietnam's top 10 highlights within its economy.
The Road Ahead:
GreenSM Indonesia is committed to pushing the boundaries of innovation and sustainability in transportation. Join us in our mission to pioneer the future of mobility across the region and contribute to a cleaner, more sustainable environment for all.
Together, we are creating the blueprint for a green and intelligent future.
