Head of Driver Operations
PT XanhSM Green & Smart Mobility
- Penuh waktu
- On-site • Indonesia
- Negotiable
Deskripsi Pekerjaan
- Oversee daily taxi operations to ensure smooth, efficient, and reliable service delivery.
- Manage Fleet and Driver Partners, including onboarding, engagement, performance monitoring, and issue resolution.
- Monitor key operational KPIs such as fleet utilization, driver productivity, trip completion, cancellation, and vehicle availability.
- Identify operational issues, handle escalations, and coordinate timely solutions with relevant teams.
- Ensure driver and fleet compliance with SOPs, safety, service standards, and operational policies.
- Analyze operational data and prepare reports to identify improvement opportunities and support management decisions.
- Lead and coach the Operations team to achieve operational targets and continuously improve driver and customer experience.
Kualifikasi
- Minimum 8 years of experience in taxi, transportation, fleet, mobility, or related operations.
- Proven experience in managing Fleet Partners and/or Driver Partners.
- Strong understanding of taxi operations, fleet management, driver operations, and partner management.
- Experienced in managing operational teams and multiple stakeholders.
- Strong leadership, communication, negotiation, and problem-solving skills.
- Strong analytical and decision-making skills with a data-driven approach.
- Able to work in a fast-paced operational environment and handle operational escalations effectively.
- High ownership and strong ability to drive operational improvements.
GreenSM Indonesia: Leading the Way in Sustainable Mobility Solutions
GreenSM Indonesia is part of GSM, an innovative technology firm that offers Vietnam's premier all-electric multi-service platform, now expanding its revolutionary approach to Southeast Asia. We provide reliable and eco-friendly mobility solutions, including electric taxis, motorbikes, and on-demand express services.
Our Mission:
To create a sustainable, green, and convenient transportation ecosystem that empowers communities to embrace a greener, smarter future. We believe in driving positive change and shaping a technologically advanced landscape for everyone.
Key Achievements by GSM in Just One Year:
- Became the second-largest ride-hailing platform in Vietnam, rapidly establishing itself as a leading player.
- Launched a groundbreaking product that has significantly impacted the transportation industry.
- Earned recognition as one of Vietnam's top 10 highlights within its economy.
The Road Ahead:
GreenSM Indonesia is committed to pushing the boundaries of innovation and sustainability in transportation. Join us in our mission to pioneer the future of mobility across the region and contribute to a cleaner, more sustainable environment for all.
Together, we are creating the blueprint for a green and intelligent future.
