Lead Workforce Experience/Mitra Experience (Warehouse)
ASTRO
- Penuh waktu
- On-site • Jakarta Barat
- Negotiable
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Deskripsi Pekerjaan
We’re looking for a Lead Mitra Experience (Warehouses) to drive engagement, retention, and satisfaction for our warehouse workforce (Mitra) across all sites.
What You’ll Do:
- Analyze Mitra churn trends and retention rates by warehouse location.
- Design and execute Mitra engagement programs (e.g., loyalty, rewards, recognition).
- Conduct regular reviews of existing engagement programs in ASTRO results to identify workforce pain points and improvement areas.
- Maintain and update Pulse Check trackers
- Track and analyze all relevant Mitra-related metrics (engagement, satisfaction, churn).
- Collaborate with Ground Ops and Process Excellence (PX) teams to align initiatives and drive outcomes.
- Build and maintain dashboards for:
- Churn tracking
- Engagement/program score
- Satisfaction score from implemented programs
- Oversee and monitor the Pulse Check process through the team
Kualifikasi
- Experience in employee engagement or workforce analytics
- Strong data analysis and dashboard/reporting skills
- Background working with blue-collar/warehouse workforce
- Excellent project and stakeholder management
- Willing to be on-site and mobile across warehouse locations
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ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!
