Lead Mitra Retention (Hubs)
ASTRO
Rekruter aktif 7h lalu
- Penuh waktu
- On-site • Jakarta Barat
- Tidak Ditampilkan
Min. 3-5 Years Experience
Deskripsi Pekerjaan
What You’ll Do:
- Analyze Mitra churn trends and retention rates by hub location.
- Design and execute Mitra engagement programs (e.g., loyalty, rewards, recognition).
- Conduct regular reviews of existing engagement programs in ASTRO results to identify workforce pain points and improvement areas.
- Maintain and update Pulse Check trackers
- Track and analyze all relevant Mitra-related metrics (engagement, satisfaction, churn).
- Collaborate with Ground Ops and Process Excellence (PX) teams to align initiatives and drive outcomes.
- Oversee and monitor the Pulse Check process through the team
Kualifikasi
What We’re Looking For:
- Experience in employee engagement or workforce analytics
- Strong data analysis and dashboard/reporting skills
- Background working with blue-collar/warehouse workforce
- Excellent project and stakeholder management
- Willing to be on-site and mobile across warehouse locations
Tentang ASTRO
SelengkapnyaASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!
Industri
Online Groceries
Lokasi
Jakarta Barat, Indonesia
Ukuran Perusahaan
50–100 employees
Budaya
Innovative
We strive to constantly pursue innovation of our products and services
Collaborative
Here, we work together to make the dream work
Fun
We consider employee's happiness as a part of ours
