Knowledge Based Management, QA & Dev
Anteraja
- Penuh waktu
- Hybrid âą Indonesia
- Negotiable
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Deskripsi Pekerjaan
- Develop & Implement Knowledge Base in CS
- Update new article relate to new Product/ Information
- Managing FaQ in App and any CS Channel in order to reduce inqury from customer
- Maintain and develop internal support and CS quality standards.
- Accompany evaluations with meaningful and constructive feedback
- Help improve performance with specific instructions and constant support
- Able to provide recomendation programs and activities
Kualifikasi
- Minimum Bachelor Degree
- Understand CS Process
- Good written and verbal communication skills
- Commit and good dedication towards to work
- Able to operate microsoft office
- Able to monitor Quality performance
- Minimun experience 2 years in contact center or minimum 1 year in same field
- Good analytical thinking and analysis
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Anteraja is a company that moves within delivery service and logistics, spanning over the far-east of Indonesia to the far-west. Of course, itâs only necessary that every service that we offer come with an app, and it doesnât stop thereââ our system is fully automated by a network of artificial intelligence (AI).
Not only we care about intellects and talents of our human resources, we also care about giving back to the community. Our culture is stemmed from the notion of #JadiOrangBaik, which directly translates to âbe a person of kindnessâ. We believe in democratizing our services and to help independent businesses grow with the tools that we offer to them.
Our investors include PT Adi Sarana Armada. Tbk, PT Semangat Bambu Runcing, and Time Prestige International, Ltd.
