Junior Software Technical Support Analyst

Timkado Sejahtera Indonesia

Rekruter aktif 20j lalu

Penuh waktu
Hybrid • Jakarta Pusat

Min. Freshgrad

Rp8.000.000 – 9.000.000

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Rekruter aktif 20j lalu

Deskripsi Pekerjaan

At Timkado, we empower businesses to engage customers through personalized WhatsApp campaigns at scale. We’re looking for a technically skilled and proactive Junior Software Technical Support Analyst to assist our clients and support internal campaign operations.

What You’ll Do:

Help clients build targeted mailing lists and tag contacts for WhatsApp messaging campaigns

Query and manage data from our PostgreSQL tagging and campaign databases

Write SQL queries and build scripts to automate mailing list generation and campaign workflows

Monitor, measure, and report on campaign response rates and performance metrics

Provide hands-on technical support and troubleshooting for tagging logic, contact segmentation, and delivery issues

Work closely with our product and engineering teams to improve campaign operations

Kualifikasi

Strong SQL skills and experience writing complex queries

Ability to automate processes using scripts (e.g., JavaScript/Node.js scripting)

Background in software development, ideally in a support, tools, or automation role

Familiarity with our tech stack: React, Node.js, and PostgreSQL

Excellent problem-solving and communication skills

Ability to work independently and support a fast-paced SaaS product

Nice to Have

Experience with WhatsApp Business API or similar campaign platforms

Knowledge of customer segmentation, tagging systems, or CRM tools

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Tips Menjaga Diri

Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.

Tentang Timkado Sejahtera Indonesia

Selengkapnya

Social Media Startup providing marketing tools for Whatsapp

Industri

Software

Lokasi

Jakarta Pusat, Indonesia

Ukuran Perusahaan

1–50 employees

Budaya

Balanced

For us, employee productivity is just as important as their well-being

Integrity

We uphold honesty and virtue in every single product/service we deliver

Quality

We put great emphasis on preserving the high existing standard of our products/services