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Junior Software Technical Support Analyst

Timkado Sejahtera Indonesia

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Deskripsi Pekerjaan

At Timkado, we empower businesses to engage customers through personalized WhatsApp campaigns at scale. We’re looking for a technically skilled and proactive Junior Software Technical Support Analyst to assist our clients and support internal campaign operations.

What You’ll Do:

  • Help clients build targeted mailing lists and tag contacts for WhatsApp messaging campaigns
  • Query and manage data from our PostgreSQL tagging and campaign databases
  • Write SQL queries and build scripts to automate mailing list generation and campaign workflows
  • Monitor, measure, and report on campaign response rates and performance metrics
  • Provide hands-on technical support and troubleshooting for tagging logic, contact segmentation, and delivery issues
  • Work closely with our product and engineering teams to improve campaign operations

Kualifikasi

  • Strong SQL skills and experience writing complex queries
  • Ability to automate processes using scripts (e.g., JavaScript/Node.js scripting)
  • Background in software development, ideally in a support, tools, or automation role
  • Familiarity with our tech stack: React, Node.js, and PostgreSQL
  • Excellent problem-solving and communication skills
  • Ability to work independently and support a fast-paced SaaS product

Nice to Have

  • Experience with WhatsApp Business API or similar campaign platforms
  • Knowledge of customer segmentation, tagging systems, or CRM tools
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Tentang Timkado Sejahtera Indonesia
Selengkapnya

Social Media Startup providing marketing tools for Whatsapp

Industri
Software
Lokasi
Jakarta Pusat, Indonesia
Ukuran Perusahaan
1–50 employees

Budaya

Balanced
For us, employee productivity is just as important as their well-being
Integrity
We uphold honesty and virtue in every single product/service we deliver
Quality
We put great emphasis on preserving the high existing standard of our products/services
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