IT Support Engineer
OpenWay
- Penuh waktu
- Hybrid • Jakarta Selatan
- Rp7.000.000 – 12.000.000
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Deskripsi Pekerjaan
- Configuring and installing various network devices and services
- Maintaining, upgrading and troubleshooting network (Ubiquity router, switch, AP, and Synology NAS) remotely for office : Jakarta , Kuala Lumpur, Hanoi, Ho Chi Minh
- Familiar with virtualization using ESXi Hypervisor and VMWare
- Provide first line technical support, answering user queries relating to hardware and software problems
- Resolve IT support issues, aiming to resolve as many issues as possible as the first point of contact
- Give users confidence that their issue is understood and being dealt with promptly
- Keep them informed of progress, driving issues through to resolution, offering mitigations where applicable
- Escalate incidents with accurate documentation to service owners, when required
- Analyze user problems or enquiries and follow through to resolution and to ensure users are able to continue to work
- Monitor the ITSM system queue for incidents & requests ensuring all issues raised are dealt with
- Prioritize and manage several open issues at one time
- Ensure all issues are accurately logged
- Perform post-resolution follow-ups with colleagues, as required
- Use remote tools and diagnostic utilities to aid in troubleshooting
- Evaluate documented resolutions and analyse trends for ways to prevent recurring issues
- Alert management and service owners to emerging trends in incidents
- Process management such as new joiners, leavers, mobile distribution, laptop loans, etc.
- Install, update and troubleshoot Windows and macOS operating systems & software
- Troubleshoot Office 365 related issues
- Be aware of the technologies, ITIL processes and procedures in use within the IT department
Kualifikasi
- Hands-on experience with Windows 10, Windows Server 2012/2019 and macOS operating systems
- Hands-on experience in networking, routing and switching
- Experience with Active Directory, understanding of the principles of DNS, DHCP, WDS, WSUS
- Basic understanding of network principles (TCP/IP protocol family)
- Good verbal and written English communication skills
- Must have 3 years of experience in the relevant field
- Bachelor's degree in Information Technology, Computer Sciences or relevant discipline
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OpenWay is the best-in-class provider of digital payment software solutions, and the best cloud payment systems provider as rated by Aite and Gartner. OpenWay is a strategic partner of tier 1/2 banks and processors, fintech startups, and other leading payment players around the globe. Among them are Nexi and Finaro in Europe, Comdata and Banesco in Americas, Lotte and JACCS in Asia, Network Int. and Equity Bank Group in MENA, and Ampol in Australia.
OpenWay’s Way4 software platform ensures a superb customer payment experience for card issuing, merchant acquiring, transaction switching, and digital wallets. With its flexibility and scalability backed by an experienced global team, Way4 empowers quick innovations and secures leadership for OpenWay clients worldwide.
Our team is known for our commitments to client’s successes. Together with clients and partners, we are collaborating together, creating an effective system on handling every project with genuine passion and creativity. We aim to continuously revolutionize payment industry while also providing creative and rewarding working platform. Let's be part of our amazing team!
