IT Support
SG-EDTS
- Penuh waktu
- On-site • Jakarta Pusat
- Negotiable
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Deskripsi Pekerjaan
What You Will Do:
- Provide technical support to users
- Install, configure, and maintain hardware (PCs, laptops, printers, scanners)
- Install and manage operating systems (primarily Windows)
- Troubleshoot hardware, software, and network issues
- Assist in IT asset management and inventory tracking
- Manage user accounts, email setup, and access permissions
- Monitor and maintain LAN/WAN and Wi-Fi networks
- Perform regular system maintenance and updates
- Ensure data backup and basic cybersecurity practices
- Document issues and solutions in the ticketing system
- Escalate complex technical issues to higher-level support when necessary
Kualifikasi
Person We Are Looking For:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Minimum 3 years of experience as IT Support
- Proven experience as IT Support, Help Desk Technician, or similar role.
- Strong knowledge of, Windows and/or macOS operating systems, Microsoft Office 365, Networking fundamentals (TCP/IP, DNS, DHCP), Active Directory & Hardware troubleshooting
- Basic understanding of cybersecurity principles
- Familiarity with ticketing systems and remote support tools
- Ability to troubleshoot hardware and software issues
- Good communication and problem solving skills
- Able to work independently and as part of a team
- Full WFO at Wisma 46 Jakarta Pusat
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In the fast-paced world of technology, disruption is the norm. That's why EDTS was created - to democratize digital technology and make it accessible to everyone. And since 2019, we've been the Digital Center of Excellence for Salim Group.
Our team of digital experts is here to help companies navigate the ever-changing landscape of technology and harness its power to transform their business. Our vision is simple - to improve the welfare of the country by helping organizations achieve their full potential.
At EDTS, we're on a mission to help our clients seize new opportunities and prepare for the future by leveraging digital technology and data science. Our values of Integrity, Respect, Positive Impact, Growth, and Operational Excellence guide us in everything we do.
Join us on this journey of digital transformation, where we help companies stay ahead of the curve and achieve their goals in this rapidly changing world.
