IT Service Management
ParagonCorp
- Penuh waktu
- On-site • Jakarta Selatan
- Negotiable
Tidak Perlu Sign Up!
Deskripsi Pekerjaan
- Create, schedule and execute the various processes identified by using the Information Technology Infrastructure Library (ITIL) framework
- Responsible for Incident, Request Fulfilment, Problem, Change Management, and Service Catalog.
- Design & Documenting Service Level Management according to ITIL Framework.
- Generate written reports and present them to the supervisor and other parties as needed.
- Coordinate, follow-up and liaise with L1/L2 Team to maintain the SLA
- Maintain documentation among IT department processes and procedures.
- Review and provide feedback for the current SLM processes and documentation
Kualifikasi
- Minimum Bachelor (S1) of Information Technology or related field
- Minimum 3 years of experience and actively exposed to ITSM process (software and process)
- Certified on the ITIL v3/v4 Framework is preferred
- Strong knowledge of the business process, industry nuances and leading practices in the area of focus
- Analytical skills & Orderly mind with logical planning/reporting skills
- Demonstrated leadership, teamwork and collaboration in a professional setting
- Excellent both technical and functional skills, along with being well presented and able to build good relationships quickly
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
Since 1985, Paragon has been developing rapidly. We create excellent beauty brands such as Wardah, Make Over, Emina and Putri with GMP (Good Manufacturing Practice) and HAS (Halal Assurance System) certification. With more than 10.000 personnels all over Indonesia and annual production around 185 million pieces, Paragon has become one of the largest cosmetic manufacturer in Indonesia.
We conduct an end-to-end process, from ideation to production and until the distribution, even with many supporting roles in between. The integrity, agility, and persistency of our people preserves Paragon’s position as the market leader in Indonesia. Willingness to create a greater future is one of the reason for us to make our work continuously improved and always innovate.
Paragon has consistently concerns to give solution for issues that happening in our society trough our CSR programs in 4 pillars, that are education, health, woman empowerment and environment. It is very important for Paragon to collaborate with and develop the society well-being, because the growth of Paragon will not happen without the participation and support from our society.
As a national company that keep on growing, we are proud to have outstanding Indonesian talents whom we call PARAGONIAN. Here, we provide a great and challenging working environment for Paragonian. We give the experience to work in a “corporate startup” vibes that rarely happened in other corporates. We have a fast-paced and agile working like a startup, but we apply Good Corporate Governance (GCG) like the other big corporations.
With Paragon, you will go through a meaningful journey with unpredictable challenges ahead that will make you unleash your potentials to innovate for goodness.
