IT Infrastructure Support
The Jakarta Post
- Penuh waktu
- On-site • Jakarta Pusat
- Negotiable
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Deskripsi Pekerjaan
User Operational Support
- Manage the recording of users’ complaint tickets/inquiries either by telephone or email regarding tech problems, whether from hardware (printers, scanners, computers) or software.
- Handling users’ tech problems/complaints using IT equipment at the head office promptly.
- Install, configure, and maintain computer hardware, software, and peripheral devices (printers, scanners, etc) for end-users at the company head office.
- Identify and diagnose hardware and software faults and recommend solutions.
- Create a final report of resolved user complaints for future reference to speed up the process.
IT Asset Management
- Manage inventory assets of hardware, software licenses, and IT equipment.
- Assist in the process of purchasing IT equipment in collaboration with GA/Procurement/Finance for IT infrastructure and user needs.
Basic DevOps Support
- Create and maintain web server applications and work with developers to implement necessary improvements.
Kualifikasi
- Min 1 - 2 years of experience as IT Technical Support or related position in reputable organizations.
- Has a Bachelor's degree preferably in Technical Information related major.
- Knowledgeable in using SQL, and Web Server (Nginx, Apache) with proven experience.
- Understand and have experience working with software development life cycles and agile methodologies
- Has a basic level of experience using a programming language (PHP).
- Familiar with IT support activities such as handling user technical problems and desktop support with service excellence.
- Proficiency in Windows 7, 8, 10, 11, Mac OS and Linux.
- Familiar with the cloud provider (AWS) and basic networking.
- Strong knowledge of troubleshooting computer hardware and software.
- Good interpersonal skills, communication skills, and ability to work together in a team.
Tips Menjaga Diri
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The Jakarta Post is a reputable English-language newspaper in Indonesia, catering to a diverse readership with a keen interest in national and international news.
Renowned for its informative reporting and engaging journalism, The Jakarta Post delivers a comprehensive blend of current affairs, business, culture, and lifestyle content. Through a seamless integration of insightful articles and compelling visuals, the newspaper provides readers with an enriching experience, offering a window into the realms of politics, economics, culture, and more.
With a commitment to authoritative storytelling, The Jakarta Post connects and resonates with a broad audience across print and digital platforms, fostering a community of informed readers who appreciate its depth and perspective.
