IT Application Support
PT Metrodata Electronics Tbk.
- Kontrak
- On-site • Jakarta Barat
- Negotiable
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Deskripsi Pekerjaan
Join our team as an IT Application Support professional and play a key role in maintaining business applications, troubleshooting system issues, and supporting continuous improvements.
Responsibilities :
• Provide application support to ensure system stability and availability.
• Monitor system performance and troubleshoot application issues.
• Handle incidents, service requests, and user inquiries based on SLA targets.
• Execute SQL queries for data validation and issue resolution.
• Support testing activities, including UAT, before deployment.
• Collaborate with developers and business teams to resolve technical issues.
• Maintain documentation and contribute to process improvements.
• Escalate critical issues and ensure timely resolution.
Kualifikasi
• Bachelor’s degree in IT, Computer Science, or related field
• Minimum 2 years of experience in Application Support or IT Support
• Strong SQL and database knowledge (SQL Server, MySQL, PostgreSQL)
• Experience troubleshooting application and system issues
• Understanding of incident management and SLA-based support
• Strong analytical, problem-solving, and communication skills
• Team player with the ability to work independently
• Experience with UAT, ticketing systems, or monitoring tools is a plus
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PT. Metrodata Electronics Tbk, known as Metrodata Group, is the leading information communication technology (ICT) companies in Indonesia. On 14 February 1990, Metrodata Group launched its Initial Public Offering on the Indonesia Stock Exchange (IDX – MTDL) to raise funds for investment and working capital as well to allow public participation in its development and growth. With more than 40 years of experience in ICT, Metrodata Group has accompanied its customers as they’ve grown their business. Our professional employees continue to develop new innovations and ready to be challenges with the new era. We offer solutions in 8 areas: Cloud Services, Digital Business Platform, Big Data, Security, Business Application, Hybrid IT infrastructure, Consulting & Advisory Services, and Managed services. PT Metrodata Electronics Tbk has also been certified ISO 9001:2015. As prove, Metrodata Group has received number of awards and recognitions for its accomplishments including Forbes 50 Best of Companies 2020, Investor Award Best Listed Companies 2020: Electronics Sector, Warta Ekonomi Magazine: Living Legend Company - Leading ICT Integrator Company, 2019. We believes that a solid and customer satisfaction oriented team is the key to achieve ultimate success. To fulfill that commitment, we invite you, highly commitment professional to explore and be part of our team.
