Head of e-Commerce
PT UNZA VITALIS (a business unit of Wipro Customer Care)
- Penuh waktu
- On-site • Jakarta Barat
- Negotiable
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Deskripsi Pekerjaan
Are you a digital leader with a passion for data, innovation, and growth? We’re looking for a Head of e-Commerce to drive the overall strategy, performance, and execution of our online business across platforms. This role will be critical in shaping our digital roadmap and expanding our e-commerce presence in the personal care and beauty industry.
Your Key Responsibilities:
- Develop and lead the end-to-end e-Commerce strategy across marketplaces (Tokopedia, Shopee, Lazada, etc.), brand.com, and social commerce channels.
- Oversee daily operations of e-commerce activities, including campaign planning, online sales performance, digital merchandising, pricing, and inventory.
- Collaborate with internal teams (Marketing, Trade, Supply Chain, Customer Service, Finance) and external partners to ensure seamless customer experience and campaign execution.
- Drive online revenue growth, traffic, and conversion by optimizing digital shelf performance, promotional mechanics, and bundling strategy.
- Lead livestreaming, affiliate programs, and influencer collaborations as key growth drivers.
- Monitor and analyze platform data and KPIs (traffic, conversion, GMV, ROAS, etc.) to provide strategic insights and continuous improvement.
- Manage platform relationships and negotiate for visibility, campaign slots, and co-branding opportunities.
- Build and lead the e-commerce team with clear direction, coaching, and performance monitoring
Kualifikasi
- Bachelor's degree in Business, Marketing, Digital Commerce, or related field.
- Minimum 8–10 years of experience in e-commerce, with at least 3 years in a managerial or leadership role.
- Proven success managing e-commerce operations for FMCG, personal care, or beauty products.
- Familiar with marketplace mechanics, P&L management, campaign planning, and commercial negotiation.
- Strong analytical skills and comfort with data-driven decision-making (Excel, Google Analytics, platform dashboards).
- Experience in livestream, affiliate, and social commerce strategy is a strong plus.
- Solid leadership skills, project management, and the ability to work cross-functionally in a fast-paced environment.
- Excellent communication in Bahasa Indonesia and English.
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WIPRO UNZA INDONESIA - PT Unza Vitalis
Wipro Unza Indonesia, part of the Wipro Consumer Care & Lighting Group, is one of Southeast Asia’s leading manufacturers and marketers of personal care products. We proudly bring trusted, Asian-focused brands to millions of consumers throughout the region.
As an integrated organization, WIPRO UNZA manages every stage of the value chain—from product development and production to marketing, sales, and distribution—across its core markets, which are home to over one-third of the world’s population. Our extensive distribution network services more than 258,000 retail outlets across Southeast Asia and Greater China.
Guided by the Spirit of Wipro, our core values shape who we are and how we work. Wipro Consumer Care employs over 10,000 professionals from 22 different nationalities across the globe. Together, we share one vision: to make WIPRO UNZA one of the top five personal care and household products companies in Asia and the Middle East.
Our talented teams are engaged in every aspect of the business—research, development, brand marketing, sales, and distribution. Their dedication, passion, and commitment drive our continued growth and make Wipro Unza Indonesia an exciting and dynamic organization to be part of.
In Indonesia, under PT Unza Vitalis, we offer a portfolio of well-loved brands that cater to diverse consumer needs and preferences. Our brands include Vitalis, Romano, Safi, Enchanteur, Izzi, Sumber Ayu, and Doremi.
At WIPRO UNZA INDONESIA, we are committed to delivering high-quality personal care products that resonate with and enrich the lives of consumers across Asia.
#GROWatWipro #GreatPlacetoBelong
