GoPay - Operation Business Intellegence Lead
Go To Group
- Penuh waktu
- On-site • Jakarta Selatan
- Negotiable
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Deskripsi Pekerjaan
- Master all Consumer Lending Operations-related data points, including Customer Service, KYC, Telesales, and Transactional Data.
- Manage all Operations Dashboards and Reporting to ensure timely and accurate availability.
- Provide analytical insights leading to actionable plans with positive impacts for stakeholders.
- Support the Head of Operation and other stakeholders in executing operational experimentation and enhancing workflow automation processes.
- Lead, mentor and develop Operation BI team member.
- Assist Operation stakeholders in dealing with Fraud investigation, Campaign Setup, and regulatory reporting and audit preparation
- Analyze, evaluate, and initiate improvements in day-to-day operations for efficiency, effectiveness, and scalability.
- Develop job automation to build Datamart-level tables in Big Query for Operational Dashboard Reporting.
Kualifikasi
- Bachelor's Degree in Engineering, Mathematics, Statistics, or a related discipline is required.
- 5 years of experience in a fast-paced environment, with a background in project management and data analytics.
- Possesses strong analytical, planning, and problem-solving skills.
- Proficient in SQL and Advanced Excel, with a high level of competence in working with numerical data sets. - Knowledge of Python and experience in automating tasks is highly advantageous.
- Familiarity with at least one business intelligence tool such as Google Data Studio (Looker), Power BI, or Tableau is preferred.
- Ability to work independently with excellent time management skills, collaborating effectively with cross-functional teams to drive initiatives aligned with organizational objectives and Key Results (OKRs).
- Exceptional communication and interpersonal skills, capable of articulating complex ideas to non-technical stakeholders with clarity and precision.
- Familiarity with data warehousing concepts and methodologies is considered a plus.
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GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoPay brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure. GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
