E-Commerce Operations Support
Y Ventures Group Ltd.
- Penuh waktu
- Hybrid • Jakarta
- Rp4.500.000 – 6.500.000
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Deskripsi Pekerjaan
- Create and manage Indicative Order (IO) documents for Amazon transactions.
- Check and report abnormalities in IO, PR, and PO, such as gated products or incomplete information, to the Operations Supervisor.
- Create shipments within Amazon Seller Central and print necessary shipping labels.
- Monitor and request Amazon warehouse capacity, ensuring optimal shipment logistics.
- Update and maintain Amazon inventory, ensuring accurate product availability.
- Serve as a customer-facing representative, addressing customer inquiries and resolving issues related to Amazon account health.
- Collaborate with the Operations Supervisor to report any operational issues to Amazon.
- Standby during weekends or outside normal hours for timely correspondence and problem resolution.
Note:
- This role requires weekend coverage and does not follow a standard Monday–Friday schedule (e.g. Monday and Tuesday off; working days from Wednesday to Sunday. The final schedule will be confirmed based on mutual agreement.)
- This is a remote-first role. Hybrid work applies only when in-office presence is required and will be arranged on an as-needed basis, if possible.
Kualifikasi
Education:
- Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related field preferred.
Experience:
- Fresh graduates are welcome with relevant internship, freelance, or part-time experience.
- Experience in e-commerce or marketplace operations is preferred (Amazon Seller Central is a plus; Shopee, Tokopedia, Lazada, or similar platforms are also acceptable).
- Exposure to customer relations or customer support is a plus.
Skills:
- Proficient in Microsoft Excel for tracking and reporting purposes.
- Strong analytical skills to identify abnormalities and address issues efficiently.
- Excellent problem-solving and critical thinking abilities.
- Effective communication skills to engage with customers and internal teams.
Attributes:
- Ability to work under pressure and manage multiple tasks efficiently.
- Willingness to be available during weekends or outside standard hours for urgent matters.
- Attention to detail to ensure accuracy in all operational tasks.
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Y Ventures Group is a data-driven e-commerce company. We establish strong relationships with global brand partners, providing valuable data insights and actively distributing their products in the e-commerce space. By combining our data-driven methodologies with our extensive e-commerce expertise, we ensure our partners maintain a stable and thriving presence in the marketplace. Our dedication to transparency, collaboration and end-to-end support fosters trust and strong partnerships, driving success for our clients.
