Driver Administration Team Leader
PT XanhSM Green & Smart Mobility
- Penuh waktu
- On-site • Jakarta Pusat
- Negotiable
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Deskripsi Pekerjaan
- Lead and manage the Driver Administration team to ensure efficient daily operations and achievement of operational KPIs.
- Oversee driver administrative processes including onboarding documentation, compliance monitoring, contract management, and data maintenance.
- Analyze large operational datasets related to driver performance, attendance, incentives, productivity, and operational efficiency.
- Develop dashboards, trackers, and analytical reports to support strategic decision-making and operational improvements.
- Monitor team performance, service levels, and operational metrics to identify trends, risks, and opportunities.
- Collaborate closely with Operations, Fleet, Recruitment, Training, Finance, and Customer Service teams to support driver-related initiatives.
- Drive continuous process improvement initiatives and implement standardized SOPs to enhance operational effectiveness.
- Handle escalations and ensure timely resolution of driver administration issues.
- Conduct root cause analysis and provide data-driven recommendations to improve operational performance.
- Lead team coaching, performance evaluation, and capability development initiatives.
- Ensure data accuracy, proper documentation, and audit readiness across all driver administration activities.
- Support management with operational forecasting, manpower planning, and performance analysis.
Kualifikasi
- Bachelor’s degree in Business Administration, Management, Industrial Engineering, Statistics, or related field.
- Minimum 7 - 10 years of experience in operations, administration, fleet management, logistics, transportation, or related industries.
- Strong proficiency in Microsoft Excel or Google Sheets, including advanced formulas, Pivot Tables, data analysis, and dashboard creation.
- Experienced in handling and analyzing large datasets to generate operational insights and recommendations.
- Strong analytical thinking, problem-solving, and decision-making skills.
- Excellent communication, leadership, and stakeholder management abilities.
- Detail-oriented, organized, and capable of managing multiple priorities in a fast-paced environment.
- Experience in ride-hailing, transportation, logistics, or fleet operations is a strong advantage.
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GreenSM Indonesia: Leading the Way in Sustainable Mobility Solutions
GreenSM Indonesia is part of GSM, an innovative technology firm that offers Vietnam's premier all-electric multi-service platform, now expanding its revolutionary approach to Southeast Asia. We provide reliable and eco-friendly mobility solutions, including electric taxis, motorbikes, and on-demand express services.
Our Mission:
To create a sustainable, green, and convenient transportation ecosystem that empowers communities to embrace a greener, smarter future. We believe in driving positive change and shaping a technologically advanced landscape for everyone.
Key Achievements by GSM in Just One Year:
- Became the second-largest ride-hailing platform in Vietnam, rapidly establishing itself as a leading player.
- Launched a groundbreaking product that has significantly impacted the transportation industry.
- Earned recognition as one of Vietnam's top 10 highlights within its economy.
The Road Ahead:
GreenSM Indonesia is committed to pushing the boundaries of innovation and sustainability in transportation. Join us in our mission to pioneer the future of mobility across the region and contribute to a cleaner, more sustainable environment for all.
Together, we are creating the blueprint for a green and intelligent future.
