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Digital Product (UX) Researcher

Deskripsi Pekerjaan

  • Conduct primary and secondary user research regularly
  • Carry out Market Research, Business Research, Customer Research processes
  • Collect, process, analyze data, find weak points in the product, suggest ways to improve it, and test solutions with users to get real feedback
  • Conduct and evaluate quantitative and qualitative research
  • Conduct market research and ethnography
  • Work with cross-functional teams to identify and evaluate appropriate research topics
  • Plan and implement customer research strategies and methodologies
  • Advocate research findings to diverse audiences through written and oral presentations
  • Conduct design usability studies with customers
  • Conduct app usability studies with customers
  • Identifying user and market needs through various methods such as qualitative, quantitative and ethnographic research
  • Analyze data to identify trends, patterns, and opportunities
  • Make recommendations for new products, services and features
  • Collaborate with product teams to realize new products, services, and features
  • Testing solutions with customers in the form of a Prototype or MVP
  • Developing solutions into a business opportunity


  • Understand UX Research Principles
  • Specific research skills such as interviews, observations, user tests, quantitative and qualitative data analysis
  • Communication skills
  • Understanding of the product and business being run
  • Understand the user from what is said (directly) or what is not said (indirectly)

Informasi Lowongan

Kualifikasi Pengalaman
Junior (1-3 YoE)
Tipe Lowongan
Full Time
Yogyakarta, Indonesia


  • Competitive Salary
    Competitive Salary
  • THR / Bonus system
    THR / Bonus system
  • Period Leave
    Period Leave


UX Research
Qualitative Research
Quantitative Research
Usability Testing
A/B Testing
Tentang Viapulsa

Viapulsa was established in 2010 and has its headquarters office in Yogyakarta and an operational office in Madiun. We were the pioneer of mobile credit conversion services through WhatsApp in Indonesia that leveraged potential unused mobile credit into one of the alternatives to financial resources. And then, in 2019, we launched our first mobile app on the App Store and Play Store.

By launching the mobile app version, we encourage people to be more confident in utilizing cutting-edge technology to boost their life satisfaction. We are here to make people's lives easier.

More than two million people have downloaded the Viapulsa app since its release, enabling more than two million transactions.

Join us in our endeavor to optimize innovative digital financial services to create positive change. By working at Viapulsa, you will get the chance to learn, collaborate, and foster a work-integrity culture. Be part of Viapulsa, and let’s contribute to a future where life gets simpler.

Financial Services
Madiun, Indonesia
Ukuran Perusahaan
50–100 employees
🔥 Pekerjaan Serupa