Desk Collection Trainer (English Speaker)
PT Indonesia Fintopia Technology (Easycash)
- Kontrak
- On-site • Jakarta Selatan
- Negotiable
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Deskripsi Pekerjaan
- Conduct regular training sessions on performance improvement, negotiation skills, compliance, and new functions;
- Deliver specialized training in response to new regulations, strategies, or policy updates;
- Analyze daily performance of Agents and Team Leaders, identifying gaps and implementing improvement plans;
- Identify issues within the collection team and implement solutions efficiently;
- Collaborate with other departments to stay updated on product changes and ensure team awareness;
- Develop high-quality training materials, including PowerPoint presentations and other instructional resources;
- Ensure compliance with OJK regulations and industry standards;
- Perform additional tasks as assigned by leadership.
Kualifikasi
- Minimum 2 years of experience in the collection industry;
- Proven experience in conducting training for both large teams and smaller groups;
- Fluent in English is a must (spoken and written);
- Strong skills in creating training materials, including PowerPoint presentations;
- Excellent cross-departmental communication skills;
- Fast learner with the ability to adapt to new skills and functions;
- Logical thinker with a proactive and self-disciplined work ethic;
- Results-driven and capable of enhancing team performance and compliance;
- Deep understanding of OJK regulations related to collections.
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Fintopia Indonesia (PT Indonesia Fintopia Technology) is a subsidiary of Fintopia Inc. Founded in 2015 and headquartered in Beijing, China. Fintopia Inc. provides affordable financial services for everyone, especially for those unbanked and underserved. Fintopia Inc. quickly expands across Asia with Indonesia being its second largest market by transaction volume.
Fintopia Indonesia (established in 2017), led by its product Easycash, has 24 million cumulative registered users and has provided IDR30.5 trillion of total accumulative loans since its establishment. The company has more than 4 millions total accumulated borrowers with various backgrounds, such as small business owners, farmers, students, and other professions
