Customer Support

Ukirama

Rekruter aktif 1m lalu

Penuh waktu
On-site • Jakarta

Min. 1 years of experience

Negotiable

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Rekruter aktif 1m lalu

Deskripsi Pekerjaan

Support all customer questions and issues regarding Ukirama’s products and services in a timely manner.
Periodically maintain good relationships with customers.
Report and coordinate with other departments regarding issues, and feedback from customers.
Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer.
Update customer information in the customer service database during and after each support.
Analyzing customer feedback to understand customer needs and expectations, and using this information to drive continuous improvement.

Kualifikasi

Bachelor’s degree in any relevant field with min GPA of 3.00.
More than 1 year of customer service experience (Preferably in the IT-related industry)
Having strong interpersonal skills, communication skills, and a positive attitude.
Having strong problem-solving skills to solve customer needs with concise and clear answers.
Having Accounting skills is an advantage.
Willing to work after hours and on weekends.
Can work under pressure.
Ability to multitask, prioritize, and manage time effectively.
Adaptable to various customer characteristics and needs.
Good communication skills verbal and written, both in English and Indonesian.

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Tips Menjaga Diri

Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.

Tentang Ukirama

Selengkapnya

UKIRAMA is a company with a bunch of passionate and humble professionals who are continuously striving to provide the best business solution utilizing state-of-the-art software to solve real world business problems. We provide Enterprise Resource Planning (ERP) for companies.

Industri

IT Services & IT Consulting

Lokasi

Jakarta, Indonesia

Ukuran Perusahaan

1–50 employees

Budaya

Integrity

We uphold honesty and virtue in every single product/service we deliver

Open

Outstanding result stems from a free and welcoming enviroment

Respectful

Everyone should be treated with courtesy and professionalism