Customer Support
Ukirama
- Penuh waktu
- On-site • Jakarta
- Negotiable
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Deskripsi Pekerjaan
- Support all customer questions and issues regarding Ukirama’s products and services in a timely manner.
- Periodically maintain good relationships with customers.
- Report and coordinate with other departments regarding issues, and feedback from customers.
- Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer.
- Update customer information in the customer service database during and after each support.
- Analyzing customer feedback to understand customer needs and expectations, and using this information to drive continuous improvement.
Kualifikasi
- Bachelor’s degree in any relevant field with min GPA of 3.00.
- More than 1 year of customer service experience (Preferably in the IT-related industry)
- Having strong interpersonal skills, communication skills, and a positive attitude.
- Having strong problem-solving skills to solve customer needs with concise and clear answers.
- Having Accounting skills is an advantage.
- Willing to work after hours and on weekends.
- Can work under pressure.
- Ability to multitask, prioritize, and manage time effectively.
- Adaptable to various customer characteristics and needs.
- Good communication skills verbal and written, both in English and Indonesian.
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Ukirama: Empowering Business Growth Since 2016 – Where Your Growth Matters.
Established in 2016, Ukirama provides cloud-based Enterprise Resource Planning (ERP) solutions to a diverse portfolio of clients, ranging from prominent international corporations such as Ducati, Auntie Anne's, and Pierre Cardin, to numerous small and medium-sized enterprises (UMKM). Our comprehensive and user-friendly platform enables businesses to streamline operations and achieve sustainable growth through integrated tools for finance, inventory management, manufacturing, and more. Ukirama is committed to making robust ERP technology accessible to businesses of all scales, contributing to the digitalization of Indonesia's economy.
At Ukirama, we foster a collaborative and growth-oriented environment. We value continuous learning and provide opportunities for team members to develop their expertise through mentorship and engagement with experienced leaders. Individuals are encouraged to contribute their ideas and play a meaningful role in building solutions that directly impact our clients' success. Join Ukirama to be part of a dynamic team that is dedicated to empowering businesses and driving technological advancement across Indonesia.
