Customer Success Manager
GoVisa (YC S22)
- Penuh waktu
- On-site • Jakarta Selatan
- Rp12.000.000 – 17.000.000
Tidak Perlu Sign Up!
Deskripsi Pekerjaan
- Lead, mentor, and oversee Customer Service & Admin teams.
- Develop and enforce SOPs for efficient customer service.
- Implement strategies to improve customer satisfaction and retention.
- Gather and analyze customer feedback for service improvements.
- Manage escalated customer issues and complex cases.
- Develop and execute crisis management strategies.
- Collaborate with internal teams and external stakeholders for resolution.
- Track and analyze customer interactions and trends.
- Generate reports on customer satisfaction and service performance.
- Provide recommendations to management for customer service enhancements.
Kualifikasi
- 3-5 years of experience in customer relations (B2C), with 2+ years in a managerial role.
- Strong leadership and team management skills.
- Excellent problem-solving and crisis management abilities.
- Strong communication and interpersonal skills.
- Experience in analyzing customer data and implementing improvements.
- Ability to work under pressure and manage multiple priorities.
- Familiarity with customer service tools and CRM software is a plus.
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
Your Trusted Partner for a Hassle-Free Visa Experience.
GoVisa simplifies every step of the visa application process allowing Indonesian travelers can focus on their journey, not the paperwork. Our dedicated team ensures a smooth, reliable process for applying to Schengen, UK, US, Australia, and Asian destinations.
Whether you’re a student, a professional, or a family on holiday, with GoVisa, you get transparent guidance, timely updates, and personalized support — making travel more accessible and enjoyable for everyone. Let us handle the details so you can focus on exploring new places and creating lasting memories.
