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Customer Success Associate

Durianpay

Rekruter aktif 38m lalu

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Deskripsi Pekerjaan

Job Descriptions

  • Build and maintain strong relationships with enterprise customers. 
  • Guide merchants in adopting and understanding Durianpay’s products and features. 
  • Act as the main point of contact between merchants and internal teams (Tech, Product, Business Development). 
  • Conduct regular check-ins and review sessions with customers to identify needs and opportunities. 
  • Mediate issues calmly and professionally, offering clear and empathetic communication. 
  • Giving feedback and maintain helpful documentation like FAQs and knowledge bases. 

Kualifikasi

Requirements

  • Bachelor’s degree in Engineering, Finance/Accounting, Computer Science, or a related field. 
  • Minimum 1 year of experience in customer-facing roles (experience in fintech is a plus). 
  • Business-level fluency in both English and Bahasa Indonesia. 
  • Strong written and verbal communication skills: 
  • Able to adapt tone and style based on the audience. 
  • Clear and structured when conveying ideas. 
  • Comfortable using English as the primary work language. 
  • Basic technical understanding: 
  • Familiar with concepts like APIs and system integration. 
  • Able to support technical discussions and relay accurate information. 
  • Solid product knowledge: 
  • Quick to understand features, limitations, and integration points. 
  • Acts as a reliable bridge between merchants and product/tech teams.
  • Strong critical thinking: 
  • Proactively identifies problems and resolves what they can. 
  • Able to reframe issues clearly to reduce miscommunication and speed up resolution. 
  • Detail-oriented, agile, and analytical. 
  • Willingness to work on weekends, public holidays, and night shifts. 
💙

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Tentang Durianpay
Selengkapnya

We're a B2B Payment SaaS with a vision to democratize and modernize payments for businesses across the region. With us, clients will need to integrate only once (thanks to our low code and no code approach) and it'll future proof their business! One integration that covers top 10 banks, top 5 e-wallets, top 5 BNPL for payment in; payment out to >100 banks and e-wallets and everything in between.

Industri
Financial Technology
Lokasi
Jakarta Selatan, Indonesia
Ukuran Perusahaan
50–100 employees

Budaya

Driven
We hope to confidently inspire our team to maintain high level of motivation in completing their duties
Collaborative
Here, we work together to make the dream work
Fast-Paced
Swift in handling new challenges and producing new ideas to improve
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