Customer Success Associate

Durianpay

Rekruter aktif 2m lalu

Penuh waktu
Hybrid • Jakarta Selatan

Min. 1 years of experience

Negotiable

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Rekruter aktif 2m lalu

Deskripsi Pekerjaan

Key Responsibilities

Build and maintain strong relationships with enterprise customers.
Guide merchants in adopting and understanding Durianpay’s products and features.
Act as the main point of contact between merchants and internal teams (Tech, Product, Business Development).
Conduct regular check-ins and review sessions with customers to identify needs and opportunities.
Mediate issues calmly and professionally, offering clear and empathetic communication.
Giving feedback and maintain helpful documentation like FAQs and knowledge bases.

Kualifikasi

Requirements

Bachelor’s degree in Engineering, Finance/Accounting, Computer Science, or related fields.
Minimum 1 year of experience in customer-facing roles (fintech experience is a plus).
Business-level Fluent in English and Bahasa Indonesia (spoken and written).
Strong communication skills; clear, structured, and adaptable to different audiences.
Basic technical knowledge, familiar with APIs and system integration, has the ability to learn the product quickly, and able to support technical discussions.
Fast learner with solid product understanding; capable of bridging merchants with product/tech teams.
Able to reframe issues clearly to reduce miscommunication and speed up resolution.
Critical thinker, detail-oriented, agile, and analytical.
Willing to work on weekends, public holidays, and night shifts.

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Tips Menjaga Diri

Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.

Tentang Durianpay

Selengkapnya

We're a B2B Payment SaaS with a vision to democratize and modernize payments for businesses across the region. With us, clients will need to integrate only once (thanks to our low code and no code approach) and it'll future proof their business! One integration that covers top 10 banks, top 5 e-wallets, top 5 BNPL for payment in; payment out to >100 banks and e-wallets and everything in between.

Industri

Financial Technology

Lokasi

Jakarta Selatan, Indonesia

Ukuran Perusahaan

50–100 employees

Budaya

Driven

We hope to confidently inspire our team to maintain high level of motivation in completing their duties

Collaborative

Here, we work together to make the dream work

Fast-Paced

Swift in handling new challenges and producing new ideas to improve