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Customer Success

PT. Inovasi Anak Indonesia - PARKEE

Rekruter aktif 10j lalu

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Deskripsi Pekerjaan

  • Responsible for responding to customer inquiries through communication platforms such as WhatsApp, social media chat, and email in accordance with company-set KPIs.
  • Diagnose and resolve customer issues via WhatsApp, social media chat, and email.
  • Communicate effectively and enhance customer satisfaction.
  • Coordinate and collaborate with the team & be proactive.

Kualifikasi

  • Bachelor’s Degree in Communication, Business, or IT
  • Minimum 2 years of experience as a Customer Success / Customer Support in a B2C or startup environment
  • Skilled in handling customer inquiries quickly, politely, and effectively via multiple channels (chat, WhatsApp, email)
  • Excellent verbal and written communication skills, with the ability to handle complaints and escalations professionally
  • Capable of performing soft selling and cross-selling in a customer-centric manner
  • Experience in quality control (QC) communication, including reviewing interactions and providing feedback to the team
  • Proficient in using Google Suite, especially Google Sheets for customer data tracking and daily reporting
  • Basic analytical skills to identify patterns in customer issues, feedback trends, and service quality
  • Experience with Omnichannel systems
  • Ability to deliver product onboarding and educational content to customers
  • Experience working with cross-functional teams (e.g., product, technical, marketing)
  • Experience in fast-paced startup or digital company environments
  • Ability to work in shift schedules (work weekends and public holidays) if required and meet KPI and SLA targets while adhering to operational SOPs
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Tentang PT. Inovasi Anak Indonesia - PARKEE
Selengkapnya

PARKEE is an integrated IoT platform solution connecting users, parking providers, and building owners.

Utilizing technological advancements and innovations, PARKEE develops maximum land potential for landowners and managers. Providing more benefits, through the distribution of cost-effective management, providing a holistic and comfortable experience, as well as strengthening the management function through the provision of vehicle traffic data for analysis, with maximum transparency.

Industri
technology services
Lokasi
Jakarta Pusat, Indonesia
Ukuran Perusahaan
50–100 employees

Budaya

Nurturing
Our working environment prioritizes encouragement for employee's growth and development
Progressive
Continuous ambition for progress and finding the best means to make it happen
Collaborative
Here, we work together to make the dream work
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