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Customer Success

Sprout Digital Labs

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Deskripsi Pekerjaan

  • Engage with our key merchants and help resolve issues and inquiries 
  • Build strong, long-term relationships with our merchants 
  • Collect merchants’ feedback to improve customer experience 
  • Maintain and report renewal progress and upselling results on a regular basis and suggest improvements 
  • Maintain a positive, empathetic, and professional attitude toward customers at all times 
  • Respond promptly to customer inquiries and communicate with customers through various channels 
  • Identify customer needs and help customers use specific features 
  • Contribute to team effort by accomplishing related results as needed 


  • Customer Satisfaction and Customer Succes skills 
  • Analytical Skills 
  • Excellent Communication Skills 
  • Customer Service oriented 
  • Ability to multitask and prioritize tasks effectively 
  • Bachelor's degree in Business Administration, Marketing, Communications, or related field 
  • Experience in the digital industry is a plus 
  • At least 6 months experience 
Tentang Sprout Digital Labs

At Sprout, we are not just a digital product house— we are architects of digital futures. We partner with companies and corporates to envision, design, build, and market digital solutions that not only solve today's challenges but have the potential to evolve into standalone ventures.

Digital Services and Technology
Tangerang, Indonesia
Ukuran Perusahaan
>100 employees


We strive to constantly pursue innovation of our products and services
Strong belief and efforts are the base to achieve long term success
Here, we work together to make the dream work