Customer Service Trainer (Financial Technology)
Akulaku Indonesia
- Kontrak
- On-site • Jakarta Pusat
- Negotiable
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Deskripsi Pekerjaan
- Develop and design customer service training programs that suit company needs and industry standards
- Deliver training material in interesting and interactive way
- Assess and provide feedback to training participants about their performance
- Identify development areas and provide solutions to improve customer service performance
- Ensure training programs meet quality standards and achieve set goals
- Work closely with the customer service team to ensure the training provided is in line with their needs
- Keep up with the latest development in customer service industry and integrate best practices into training programs
Kualifikasi
- Bachelor’s Degree, any major
- At least 1 year of work experience as Customer Service Trainer in financial services/financial technology company or related BPO
- Good Bahasa Indonesia and English skills
- Have in-depth knowledge financial service industry and its products/services
- Excellent communication and training skills (able to convey material in an interesting way)
- Good interpersonal skills and able to build relationships with training participants
- Ability to assess and provide constructive feedback
- Can work independently or in a team
- Positive attitude with results-oriented mind
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Akulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services.
In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.
