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Customer Service Trainer (Financial Technology)

Akulaku Indonesia

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Deskripsi Pekerjaan

  • Develop and design customer service training programs that suit company needs and industry standards
  • Deliver training material in interesting and interactive way
  • Assess and provide feedback to training participants about their performance
  • Identify development areas and provide solutions to improve customer service performance
  • Ensure training programs meet quality standards and achieve set goals
  • Work closely with the customer service team to ensure the training provided is in line with their needs
  • Keep up with the latest development in customer service industry and integrate best practices into training programs


  • Bachelor’s Degree, any major
  • At least 1 year of work experience as Customer Service Trainer in financial services/financial technology company or related BPO
  • Good Bahasa Indonesia and English skills
  • Have in-depth knowledge financial service industry and its products/services
  • Excellent communication and training skills (able to convey material in an interesting way)
  • Good interpersonal skills and able to build relationships with training participants
  • Ability to assess and provide constructive feedback
  • Can work independently or in a team
  • Positive attitude with results-oriented mind
Tentang Akulaku Indonesia

Akulaku is a leading e-commerce platform and digital financial ecosystem in Southeast Asia, operating in Indonesia, the Philippines, Vietnam, and Malaysia. With a wide range of products and flexible payment options, Akulaku connects sellers with millions of buyers in the region. Through its digital financial services, Akulaku empowers individuals to conveniently manage their finances and access essential products. Committed to customer satisfaction, Akulaku continues to enhance its offerings, providing accessible e-commerce and financial solutions throughout Southeast Asia.

Financial Services
Jakarta Pusat, Indonesia
Ukuran Perusahaan
50–100 employees


We strive to constantly pursue innovation of our products and services
Our team is flexible and resilient in the face of adversities
Here, we work together to make the dream work